Fair Dealing

At American Express, we strive to deliver exceptional products, services and experiences to our customers, and we earn the trust of our customers by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

We are committed to fostering and promoting a culture of fair dealing across organizational strategies and operations, of which includes:

• Ensuring that the products and services designed are suitable for our customers
• Providing our customers with clear, relevant and timely information that accurately represents the products and services we offer and deliver
• Training our sales employees and ensuring that they act responsibly and in the best interests of our customers
• Treating all feedback and complaints in an effective and prompt manner

Across the enterprise, we have also set out various policies to ensure that we are doing right by our customers. All colleagues of American Express are expected to conduct themselves according to the requirements defined within the relevant policies and guidelines.