Online Statements - Terms and Conditions

Upon successful enrolment to the American Express Online Statements service (the "Service"), your statement information for the eligible Card Account(s)1 you have registered will be available to you through online access only, using your User ID and password (your "Security Information").

You acknowledge that we will not send you printed statements through the post for the eligible Card Account(s) you have registered unless you have expressly requested for a printed statement for which you will be separately charged for.

You are responsible for obtaining and maintaining your own compatible computer system, software, and communications lines required by you to properly access the Service. We have no responsibility or liability in respect of your equipment.

You are responsible for all telecommunications and similar charges incurred by you in gaining access to and using the Service.

We may alter the facilities available under the Service at any time. We will inform you of these changes.

We are not responsible for any misuse of the Service by you or anyone else nor for any disclosure of confidential information where you have failed to take reasonable precautions to maintain your Security Information.

You can deactivate the Service at any time by calling the Customer Service telephone number printed on the reverse of your Card. In this case we will revert to sending you printed Card Account statements through the post from the date of your next statement after the Service has been deactivated. A Monthly Paper Statement Fee is applicable to Card Members who opt to receive monthly paper statements. Please click here to view the full Terms and Conditions of Card Member Monthly Paper Statement Fee.

If American Express detects that the e-mail address you have provided is invalid, the e-mails that are sent to your address are returned, or are not received by you, we will send you a notification via the postal system to your billing address, to advise you that your Card Account Statement is ready to review online.You are responsible for telling us if your name, address, telephone, e-mail or any other details change. If you do not do this we may charge you for any expense we incur in locating you in order to provide and update you your balances in your statement of account.

We will not be responsible in the case the e-mail alert is not received by you due to your e-mail address having changed or being invalid or due to systems failure, interruptions in the communications systems or other reasons outside our control.

In such above scenarios, you are required to obtain your account balance either by logging on to our online services, americanexpress.com.sg/myaccount, or calling the Customer Service telephone number printed on the reverse of your Card.

The fact that you have not received our e-mail notification or you have not been able to access your statement online does not constitute an exception to your obligation to pay your Card Account balance on time. Your Card agreement terms and conditions remain in full force and effect.

¹ The Service is available to any Personal Charge, Personal Credit, Small Business or, subject to your Corporate Account Administrator's approval, Individually Billed Corporate Card Account registered for My Account. This service is not available for other statement services provided by us, including, Corporate Centrally Billed, Corporate Business Travel and Year End Summary, which you may have opted into. We will continue to send paper statements, through the post, for these other statement services.