Authentication with American Express

Extra security. You're in control.

You’ll see more of SafeKey®

SafeKey will appear more often during the checkout stage.


SafeKey works in the background while you make an online purchase and helps protect you against fraud. While shopping online, it verifies security via text and email verification codes to confirm it's really you making the purchase. SafeKey will now appear more often during the checkout process and you may need to verify your identity more frequently as a result.


To ensure you can receive verification codes, please check that your contact details are up to date. 





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Security and convenience


We're making sure the way we authenticate you is efficient and convenient, while maintaining the highest security standards.

Our existing security systems 


We use sophisticated technology to help keep your Account safe. We've made big investments in the advanced machine learning that powers our intelligent security systems. This means we're confident it's you making the purchase, even when you're using contactless or shopping online. We check your purchase against your previous buying patterns and, look for irregularities that might signal fraud.



Unlike most other Card companies, we supply both the Card and process the payment, making us uniquely well-placed to spot any unusual activity and solve problems faster. If we suspect a problem, our team will contact you by phone, text or email to confirm it was you making the purchase.