Scams, phishing and online safety
There are a range of simple and effective ways to protect yourself online. Our tips will show you how
to avoid scams, how to spot phishing emails, staying safe online and how to keep your Account
details private and secure.
- The sender calls you something general like 'customer' instead of your name
- They ask you to act urgently, or tell you that unless you do something right away, your Account may be suspended or closed
- They ask for your username, password and bank details
- They ask you for a verification code that has been sent to you by text or email
- They want you to open an attachment you weren't expecting
- The email has been sent from a different address from what it appears or it is a free website address
- Don't give out your PIN, password, log-in details or card details
- Don't input any verification code they've sent to you
- Keep your anti-virus software up to date and install a firewall
- Make sure your spam filter is switched on
Check the sender's address. We will normally email you from these addresses:
@americanexpress.com.sg
@email.americanexpress.com
@welcome.aexp.com
@americanexpress.com
@aexpfeedback.com
@aexp.com
@americanexpress.co.sg
@welcome.americanexpress.com
Report a suspicious email by sending it to spoof@americanexpress.com.
If you think your American Express Account information has been compromised, give us a call straight away.
- The web address should start with 'http' and end in 's': 'https://' - the 's' stands for secure
- It should have a padlock symbol in the browser address bar
- In some browsers, the address bar or the company name is in green
- Log out of every site, every time you've registered your details. Simply closing the browser isn't enough
- Choose strong, unique passwords (not your child's birthday, for example)
- Keep your anti-virus software up to date and install a firewall
- Make sure your spam filter is switched on.
We're right here to help and protect you. If you think you’ve been a victim of a website scam, our Fraud Protection Guarantee means you won’t be held responsible for any fraudulent charges, providing you’ve taken reasonable care to protect your Account details and PIN, plus any device your Account information is stored on.
Also known as 'vishing', fraudsters may call you, asking you for personal information such as your Account details or verification code (something we would never, ever do). Find out how to protect yourself against them.
- Someone calls you asking to confirm your Account details
- Someone calls you asking for your PIN, Card details and/or Card security code
- Never divulge your Account details over the phone
- If something doesn't feel right, simply hang up, then call us on the number on the back of your Card.
Report a phone scam
Contact us straight away if you think you've been a victim of a phone scam, we're here to help and protect you.
Contact us
Identity Theft
Your details are private. Let's keep it that way.
How we keep your Account safe
Fraud Protection Guarantee
If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken resonable care to protect your Account details, PIN and any device you store your Account information on.
Account and fraud alerts
If we spot anything unusual on your Account, we will contact you by text, email or phone call straight away and help you get back on track.