You can book the following types of flights on American Express Travel Online either online or over the phone.

• Roundtrip flights return to the same airport you departed from.
• One-way flights take you from your starting point to a different returning destination.
  
• Multiple destination flights allow you to visit multiple destinations during your trip.

What should I know before booking a flight with American Express Travel?

• If you booked your travel with American Express Travel and you need to change/cancel a booking, we will honor the policies of your travel provider.
  
• Charter fares may be available for roundtrip or one-way flights.
• One-way flights are not available with vacation packages.

I can’t find my booking confirmation email. Where should I look?

Your confirmation email is sent from the following address: AmericanExpress@welcome.americanexpress.com

Still need help?

For assistance, please chat with us, when available, by clicking the chat icon at the bottom-right corner of this page. Otherwise, call the number on the back of your Card.

What are the ticket requirements when flying with children?

You don't have to book a separate ticket for a child if each of the following is true:

• You book a domestic flight.
• Children are infants (less than 2 years old) at the time of the flight's departure.
• The infant sits in the lap of another traveler over the age of 12.
• Only one infant sits in the lap of that traveler.
  

You must book a separate ticket if any of the following are true:

• You book an international flight.
• Children are 2 or older at the time of the flight's departure.
• Children require their own seat.

One traveler over the age of 12 may accompany up to two infants; however, each infant must be seated in their own seat.

Are there discounts on flights for children?

Some airlines offer discounts on airfare for children. The availability of discounts can depend on your selected flight, seat availability, and the traveler's age.

To see all applicable discounts, select the number and ages of any children flying when you search for your flight. Discounted airfare is included in your search results, though it might not be labeled that way.

What are the flight document requirements for children?

• For domestic flights, you might need to provide a picture ID for your child.
  
• For international flights, you must provide a valid passport for children of all ages.
  
• Children traveling without both parents may need to provide notarized documentation and letters of permission to enter another country. Please confirm your specific document requirements with your destination's embassy or consulate.
  

Do airlines require car seats for children?

Some airlines require children with their own ticket to sit in a car seat that fits and locks into the airplane seat. Please check with the airline for their specific policy on car seats.

Do airlines allow strollers onboard?

Yes. When going through airport security, fold your stroller and send it through the scanner with your other belongings. If you choose to check your stroller, many airlines will allow you to do so free of charge.

Still need help?

Please contact your airline to ask about their policies for children.

Many airlines welcome unaccompanied minors on their flights. However, American Express Travel Online does not book flights for unaccompanied minors under age 18. 

What should I know before booking a flight for an unaccompanied minor?

• Some airlines may charge a fee for unaccompanied minor service. 
• Children under 5 and minors over 17 might be ineligible for unaccompanied minor service.
• You need to provide the airline in advance with the contact details of the adult meeting the child at the final destination. 
• Both the adult dropping the child off at the airport and the adult picking the child up are required to show identification.

Still need help? 

Please contact your airline to ask about their policy for unaccompanied minors. 

American Express Travel Online does not offer flight discounts for military personnel travel, but we do offer special deals on airfare that may save you more money than military fares offered by airlines. Contact the airline directly to ask about discounted military fares.

American Express Travel Online does not offer flight discounts for bereavement travel, but we do offer special deals on airfare that may save you more money than bereavement fares offered by airlines. Contact the airline directly to ask about discounted bereavement fares.

What should I know before requesting special accessibility assistance?

• American Express Travel Online will pass your requests to the airline but cannot guarantee that all requests will be honored.
• Availability may depend on the aircraft, the airline's policies, or the specific needs of the traveler.

Can I request special accessibility assistance when booking a flight with American Express Travel?

Yes. When booking a flight on American Express Travel Online, you can request special assistance, such as help boarding and deplaning, use of a wheelchair, or accommodations for a service animal.

To request special assistance:

1. Choose your flight, then select CONTINUE BOOKING.
   
2. On the Traveler information page, expand the This guest has special requests section for each traveler who requires assistance.
   
3. From the Accessibility requests drop-down menu, select the type of assistance you would like to request.

Contact your airline to confirm your requests for each segment of your trip, right after booking and again just prior to travel.

What are the travel requirements for taking a pet on a flight?

If you are traveling with your pet, contact the airline to make a reservation for them. Your airline might require your pet to have the following:

• Collar with ID and license number
  
• Recent certificate of good health (no older than 30 days) from your veterinarian
  
• Rabies vaccination certificate (if traveling internationally)
  

What are the restrictions for taking a pet on a flight?

• Airlines limit the number and size of pets allowed to travel in the cabin. You can usually carry on small pets, provided their carrier fits under the seat in front of you.
• Airlines restrict the number of animals traveling in cargo, depending on the aircraft and the weather.
  
• If your roundtrip ticket consists of two one-way flights, check the rules for each airline.

Are there additional fees for taking a pet on a flight?

• Most airlines impose fees for pets traveling in the cabin or in cargo.

Still need help?

Contact your airline to find out their specific rules regarding pets.

You might also want to read the following sites:

• TSA: Traveling with Pets
• The Humane Society: Travel Safely with Your Pet by Car, Airplane, Ship, or Train

Can I add travelers to a flight reservation?

• You can't add travelers to your existing flight reservation. You'll need to make a new flight booking for the additional travelers in your party, instead.
  
• For the new booking, American Express Travel Online can't guarantee the same price as your original booking.

How do I book a multiple-destination flight?

1. On the Amex Travel Flights page, select Search by Multi-City.
   
2. Enter your travel destinations and dates and select Search Flights.
   

What should I know when booking a multiple-destination flight?

• Your entire trip is stored as a single itinerary.

Trip Cancel Guard and Gold Travel Protector are optional trip protections available for purchase. Both offer different protections and reimbursement benefits for Trip Cancellation.

If you cancel your trip before it starts due to a specified covered reason under Gold Travel Protector insurance, you may be eligible for reimbursement of flight or flight-plus-hotel costs. Trip Cancel Guard, a non-insurance product, does not require any covered reasons to be eligible for reimbursement, giving you control if you decide to cancel at least two full calendar days before your flight departure date.

Trip Cancel Guard

Trip Cancel Guard provides up to 75% reimbursement of flight costs if you choose to cancel for any reason. You must cancel your flight at least two full calendar days before your flight departure date. If you decide to cancel your flight for any reason, Trip Cancel Guard may reimburse you for non-refundable costs. Please see Trip Cancel Guard Terms & Conditions for full details.

Gold Travel Protector

Under Gold Travel Protector, Trip Cancellation provides up to 100% reimbursement of flight or flight-plus-hotel costs for specified covered reasons. If you’re unable to take your trip due to a covered reason, Gold Travel Protector may reimburse you for non-refundable costs. Gold Travel Protector also provides additional insurance coverage during your trip for unforeseen events such as medical emergencies and travel delays.

Fear of traveling due to COVID-19 and the pandemic are not covered reasons under Gold Travel Protector. For full details of covered reasons, please see Sample Policy.

You may only purchase Gold Travel Protector at the time of an eligible booking through AmexTravel.com

• Depending on your airline, after checking in online you may be able to print your boarding pass, save it to your mobile phone, or pick it up from a kiosk at the airport.
• Airport check-in usually opens 2-3 hours before flight departure.
• You will need your boarding pass to go through airport security. Check with your airline for any other required documents.
• Plan to arrive at the airport at least 1-2 hours before your domestic flight, and at least 2-3 hours before your international flight.
• To review your flight schedule and trip details, check your itinerary.
• To add passport information to your account, see Update passport information in your account.
• To select or change your seat assignment, see Manage your seat assignment.

Still need help?

If you still need help checking in for your flight, please contact us or your airline.

For most flights, you choose your seat when you’re booking your reservation. We send your seat selection to the airline when you book the flight, but we can’t always guarantee your seat assignment.

If you’ve already booked your flight and want to change or select your seat (if you haven’t chosen your seat yet), you’ll need to contact the airline directly. Note: You’ll need your airline confirmation code (example: L84RTL), which you can find in your itinerary.

If you selected your seat when you booked, you can access your seat assignment in your itinerary, or when you view your flight booking confirmation. (See below for exceptions.)

• Paid for a seat upgrade during booking.

• Booked a fare with an airline that assigns seats at the gate.
• Did not pay for your seat at the time of booking.

For more help with your seat assignment, please contact your airline directly

Your baggage fees and allowances depend on your airline and the type of fare you booked.

1. Sign in to view your bookings.
2. Select your itinerary.
3. Select the Additional Fees link.

1. View your flight booking confirmation.
2. Select the Additional Fees link in the Additional Flight Services section.

Please contact your airline directly for more information about

• Checked baggage inclusions
• Carry-on allowances
• Additional baggage fees
• Prohibited items
• Oversize baggage policies
• Sport equipment
• Accessibility availability and access
• Select your airline below to access their baggage details. You may need to log in with your airline confirmation code (example: L84RTL) from your itinerary.
  

You can pay for your flight booking online using your American Express® Card. You may be eligible to split up the cost of your flight into monthly installments for a fixed fee with the Plan It® feature on your Card, or you may be able to use Membership Rewards® points towards your purchase. 

You cannot split your payment between two or more credit cards

For cancellation fees and refund information, read Refund timelines. If you receive a merchant refund/credit for your trip, you can request that the amount be applied to your plan balance. Once you see the credit on your account, please call the number on the back of your Card to speak with a Plan It Specialist to have the amount applied to the plan balance. If you make a change to your trip, your plan will not be impacted.

Payments may take up to 48 hours to be reflected on your account.

If your payment did not go through, read Troubleshoot declined payments for more information and options.

Please refer to the Plan It FAQs for more questions on Plan It.