amex-mobile-app

Backing our customers with the
American Express® App

Track your spending and rewards, find offers, make payments, and get important account alerts in real time with the Amex Mobile® app

Don't have an Online Account? Create one by visiting americanexpress.com/confirmcard to get started

DOWNLOAD THE AMERICAN EXPRESS® APP

Access the Apple Store
Go to your profile on the top right corner
Tap on “Apple ID”
Authenticate with Password or Touch ID, if required
Change the Country/Region to U.S.
Enter your payment details
Enter your billing information
Browse the Apple Store to download the Amex App

Open the Play Store App
Slide out the left menu and select “Account”
Tap Country and profiles
Change Country to U.S.
Enter your payment details
Accept the change
Download the Amex App at the Play Store

Changes may take up to 24 hours to go into effect.

EVERYDAY FEATURES

Everything at your fingertips

Make changes to your Account, whenever it suits you.

Fingerprint or Face ID login

Set-up fast, secure access to your Account.

Terms apply.

Freeze your Card

Prevent your Card from being used for new purchases (exceptions apply). Unfreeze your Card whenever you need to and the changes take effect immediately.

Go paperless

Enjoy the convenience of electronic PDF statements and cut down paper usage. You can also set up alerts to tell you when your statements ready.

All your offers and
benefits on the go

Never miss another offer – just check what’s available while you’re out and about.

Amex Offers

Save on exclusive dining and shopping offers to your Card and get the savings automatically credited to your Account.

Rewards

Keep up to date with your rewards balances. If you earn Membership Rewards®, look out for personalised redemption ideas too.

Cover your charges

Just tap on an eligible transaction on your statement for the option to use your Membership Rewards® points to pay. Terms apply.

Quick and easy for shopping & purchases

Stay on top of your spending and keep an eye on all of your transactions.

Purchase alerts

Get notifications whenever your Card is used and set up a ‘spend tracking alert’ to manage your balance effectively.

Split Purchases *

Split Card purchases with other Venmo or PayPal users, directly from the Amex App. We’ll do the math to split the amount and track the requests.

Learn More

Auto-Pay

Enjoy the convenience and flexibility. We handle your monthly payments.

Keeping you in control,
day or night

Stay on top of your finances with alerts and reminders, personalised for you.

Card payment alerts

Get a reminder when your payment is due and confirmations when payments are received or missed.

Pay your bill

Pay off your Account or set up direct debits so your payments are made automatically.

6 month spending history

View your last 6 months’ of your card

transactions at any time.

MOBILE PAYMENTS WITH AMERICAN EXPRESS®

What is contactless Card Payments?

Whether you're buying coffee, a sandwich or even a train ticket, contactless is the quick, easy and secure way to make payments with your American Express Card.

Step 1

Check your Card has this symbol

Step 2

Check the store or the reader have our contactless symbols

Step 3

Tap your contactless Card on the reader

iOS and Android only. See app store listings for operating system information. Message and data rates may apply.

Frequently Asked Questions

AMEX APP

Which Card accounts can I manage in the Amex App?

App and app features are available for only American Express® cards issued in the United States, with the exception of American Express Prepaid Cards and cards issued by non-American Express issuers, will be able to use the features of the U.S. Amex App.

For American Express Cards issue out of the United States, please search in the App Store or Google Play to download the Amex App specific for the country of issuance of your Card.

Which devices is the app available for?

The latest version of the Amex App is available for iPhone / iPad and Android phone / tablet through the App Store and Google Play Store. Please see the Apple and Android App store to find and download the latest operating system. Certain features may not be available if you already have an older version of the app installed on your phone.

How do I access the Amex App?

Once you have the app downloaded on your iPhone or Android phone, simply log in using the same user ID and password you use on americanexpress.com. If you do not have a user ID and password, you can create them directly in the app or by visiting this page.

How do I access my billing statements in the Amex App?

You can access up to 6 months of your billing statements as PDFs. Go to the Statements section and select your current statement or a previous statement. Tap on the “Statement PDF” link to download.

How can I make a payment through the Amex App?

If you would like to make a payment through the Amex App, you must register your a U.S. bank account online at americanexpress.com/pbc or through the app and agree to the Pay By Computer terms. Once the bank account is registered, you will be able to submit a payment by tapping 'Make Payment' located on either at the home or statements sections.

If you have any questions or need assistance, please contact American Express Customer Care either by calling the number on the back of your Card.

How do push notifications work for the Amex App?

Push notifications provide you relevant and useful information about your Card Account and activity when you need it. For example, you might receive a push notification when there is a potentially fraudulent charge or if you turn on purchase alerts on your phone, you will notify when a charge is made on your Card.

To receive push notifications, please follow these simply steps:

Log into Amex App and select appropriate Card
Tap on “Account” on the bottom right corner
Tap on “Notifications”
Tap each notification type and slide toggle “On” or “Off” to adjust preference

Notifications selected will display only on this device and will not change other device notifications, emails, or text messages received from American Express. To update those settings, go to your other device or visit us at americanexpress.com/profile.

Are fraud alerts in the Amex App different from fraud alerts I receive via email and/or SMS?

By enabling push notifications in the Amex App, we will instantly notify you when suspicious charges are detected. Unlike with the emails or SMS alerts you may otherwise receive, if you made the charge, you will be able to verify the charge right in the app without having to call us or visit our website. Also, if you suspect the charge is fraudulent, you can call our Account Protection Services with just one tap. You can adjust your SMS and email account alerts by logging in to americanexpress.com.

How do purchase alerts work?

By turning on purchase alerts, you will receive a push notification when there is purchase activity on your Card. Purchase activity includes purchases made with your plastic Card or a mobile wallet, as well as pre-authorizations made on your Card by merchants like gas stations and hotels, which are temporary and subject to change.

If you also have notifications for this Card enabled in a mobile wallet, you may receive more than one notification.

Note that if you turn on purchase alerts and are enrolled in Card Not Present alerts via SMS or email, you will receive both a purchase alert from the Amex App and an SMS or email alert. You can adjust your SMS and email account alerts by logging into americanexpress.com.

What is Amex Offers?

Amex Offers provides Card Members more ways to save every day. Simply locate nearby offers on a map, select the offers you want to add to your Card, pay with your Amex Card, and see the savings add up on your account as statement credits or Membership Rewards Bonus Points.

For iPhone users, you can also receive alerts when an offer you have enrolled in is about to expire.

Learn more about Amex Offers by visiting this page.

What can I use Membership Rewards® points for in the Amex App? How can I use points for other redemption options, like transferring to travel partners?

If you are enrolled in the Membership Rewards® program, you can use points to cover eligible charges in the Amex App. For select charges, we provide the option for you to use points right after you swipe or tap to pay. Thru the App you can easily access to membershiprewards.com to explore more ways to use your points.

CONTACTLESS

Yes, it's very secure. American Express Contactless Cards use the same encryption technology as our chip & PIN Cards.

If you have one or more contactless Card we don't recommend tapping your wallet onto the reader. Instead, select the Card you prefer to use and tap it directly to the terminal instead.

Your contactless Card is also a Chip & PIN Card. You decide how you use your Card. Simply mention the retailer you'd prefer not to use contactless.

Plus all your Chip & PIN and contactless purchases are eligible for rewards like any other transaction.

When you first use your new contactless Card, you may have to enter your PIN to activate the contactless feauture. This is normal and will only happen once.

Not all merchants accept contactless. Check the Card reader is enabled for American Express contactless payments by looking for the contactless symbol. If it is but your Card isn't working, log into your Account online to request a new one. You can still use your Card with your PIN in the meantime.

You can use your Contactless Card abroad in mostly places where the contactless symbol and American Express logo are displayed. The transaction limit for American Express contactless payments varies in each country, therefore sometimes you may be asked to enter your PIN. If contactless capability is not available, you can still pay with your Card's Chip & PIN.

All our customers are covered through our Fraud Protection Guarantee.

Terms & Conditions

The American Express® App and app features are available only for eligible Card accounts in the United States. American Express® prepaid Cards and Cards issued by non-American Express issuers are not eligible. To log in, Card Members must have an American Express user ID and password or create one in the app.

iOS and Android only. See app store listings for operating system information. Message and data rates may apply.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay-enabled iPhone or Apple Watch.

Apple, the Apple logo, and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Android, Google Play, and the Google Play logo are trademarks of Google Inc.iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice.

The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to www.membershiprewards.com/pointsinfo.

1. Using Points for Your Charges

When you use points for your charges, you are using points towards specific, eligible charges.

2. Who can use points for eligible charges

To use points for eligible charges, you must:

Be a Basic Consumer or OPEN Card Member

All linked Card Accounts must not be canceled, past due or have a returned payment outstanding

You must have at least 1,000 available points in your program Account.

Additional Card Members, Authorized Additional Card Members, and Corporate Card Members are not eligible. Account managers and Rewards managers may be eligible to use points by calling the number on the back of your Card but are not eligible to use points online.

3. Available Charges

American Express will present the eligible charges you can use points towards, and we may change which charges are eligible at any time without notice. American Express is under no obligation to make charges available for redemption using Membership Rewards points.

Generally, these charges meet the following criteria:

The charge must appear in Recent Activity or in your Current Statement

The charge has never been disputed

The charge must be at least $1

4. How to Use Points for Your Charges
When you use points for an eligible charge, the points will be deducted immediately from your program Account, and an accompanying credit will be applied to your Linked Card Account within 48 hours. You may use points only toward the entire amount of an eligible charge.

If a credit is processed after your Card Account's statement closing date, it will appear in your next statement. In any case, you are responsible for paying the full amount due on your Card Account by the due date.