Travel & Services
Global Assist Hotline You can rely on 24/7 medical, legal, financial, and other select emergency coordination and assistance services while traveling more than 100 miles from home. Premium Global Assist Hotline can direct you to English-speaking medical and legal professionals and arrange for a transfer to a more appropriate medical facility, even if an air ambulance is required. Premium Global Assist Hotline can also help you with prescription replacements, emergency hotel check-ins and cash wires, missing luggage, lost or stolen passports, and more. Card Members may be responsible for the costs charged by third-party service providers. Just call 1-715-343-7977 in English or call Customer Service at (800) 554-2639.

*While the Global Assist Hotline coordination and assistance services are offered at no additional charge from American Express, Cardmembers are responsible for the costs charged by third-party service providers. Please call the number on the back of your Card for full terms and conditions.
Emergency Card Replacement

If you lose your Card, we can usually get a new one to you in 24 hours. Call 1-800-964-8542.

Express Cash Express Cash allows you to use your Charge Card to withdraw cash from your designated bank account at participating ATM locations worldwide (visit to find the nearest ATM). You must be enrolled to use this feature. To enroll, call 1-800-CASH-NOW. Upon enrollment, we will send you a Personal Identification Number (PIN). You may change your PIN at any time. You must use your PIN along with your Card when withdrawing cash from an ATM. Upon enrollment, you will be asked to provide information designating the bank account that will be used for this service. When you withdraw cash at an ATM, your bank account will be debited the amount of the withdrawal (inclusive of any ATM operator or network fees) plus a fee of 3% of the total amount of your transaction or $5, whichever is greater. There may be a delay between the date of your cash withdrawal and the date that the total amount of your transaction, including applicable fees, is debited from your designated bank account. Please ensure that your designated bank account has sufficient funds to cover the amount of your transaction, including applicable fees. If a transaction is not honored by your bank for any reason, we will charge the amount of the transaction, including applicable fees, as well as an additional fee of $38, to your Card account. American Express will impose limits on the amount of each cash withdrawal. Your bank or the ATM owner may also charge additional fees, including ATM and overdraft fees, and may impose its own limits on the amount of each cash withdrawal. By using Express Cash, you are indicating your acceptance of the terms of the Electronic Fund Transfer agreement, which is provided to you when you receive your Card. You will be provided with an additional copy if you enroll in Express Cash, and otherwise upon request. For additional information about this feature, please call 1-800-CASH-NOW.

View Card Agreements, Contact Us, Privacy center, Terms of Service and Security Center.Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.

© 2015 American Express Travel Related Services.All rights reserved.