Administrative information

You can request new Corporate Cards online via the Corporate Card e-Application. This process is simple, fast and very safe for both Card applicants and the Programme Administrator.

To set up your Company's profile, please contact our Corporate Customer Service Team on +31 (0)20-504 8999. The team is available Monday-Friday from 9 am to 5 pm. They will then create a customised e-Application for your Company, whereby the type of Card, the liability, the monthly statement and payment, and the contact details of the Programme Administrator are entered in advance.

Link to the user manual: PA User Guide

The e-App can be used for the Corporate Card, Corporate Gold Card and KLM Corporate Card.

• Decline decisions are sent in writing to the Administrator and to the Card Applicant within 5 days. 
• Due to data protection reasons, it might be that American Express is not able to disclose to the Administrator the reason for the decline.
• It usually takes between seven to nine working days to process Card Applications from receipt to account set-up.
• Due to fraud prevention reason, Cards are delivered but are not activated until the Card member activates following the instructions on the Card (americanexpress.nl/activeren).

The Cardmember can select the option for an urgent request via the Corporate Card e-application. The delivery time for an urgent request is 3-5 working days from receipt of the card request. The costs associated with an urgent request are € 22.50

Statements for individually billed Corporate Cards are made available via the secure Online Services. In order to receive the monthly email alert, informing the Cardmembers that the new statement is available online, the Cardmembers need to register for Online Services via www.americanexpress.nl/registreren and register their email address. The online statement can be downloaded as a PDF.

If Cardmembers need help enrolling in the Online Services they can contact American Express Customer Service (phone number on the back of the Card).

For centrally billed Corporate Cards you can receive a monthly statement in @ Work (Company statement). Please call Corporate Customer Service to register (+31 (0)20 504 8999).

Statements are received in seven working days of cycle cut.

If you fill in a form to add a Programme Administrator, this contact person is automatically set up for @ Work.
 
You can perform the following functions via @ Work:

• Cancellation of Cards **
• Future cancellation of a Card
• Block/unblock Cards
• Replace Cards
• Status tracking
• Downloading statements
• Printing reports
• Update the Cardmember data
• Update the Account information
• View your limit and spending space
• Send a payment reminder

Login @ Work: http://www.americanexpress.nl/atwork

 
We can also offer an @ Work training. If you are interested in this, you can contact Corporate Customer Service. 

_{** Mass cancellation is not possible for the Dutch market.}

@ Work Resource Centre:
http://www.americanexpress.nl/atworkresourcecentre

There are two options:

• Direct Debit
  The amount will be debited from your account after a previously agreed period after the month-end closing. This prevents costs due to late payment. Once the Direct Debit instruction is activated, the Corporate Card account is automatically paid in full each month.

• Internet banking/bank transfer
  It is important to pay the full balance. 

Central payment
Bank: Deutsche Bank
For the attention of: American Express Europe S.A.
Swift/Bic Number: DEUTNL2A
IBAN: NL63 DEUT 0265 1880 40

Please state your full American Express company account number (15-digit) as a reference.
 

Payment individual Cards
Bank: Deutsche Bank
For the attention of: American Express Europe S.A.
Swift/BIC: DEUTNL2A
IBAN: NL63 DEUT 0265 1880 40

Please provide your full American Express Card number as a reference.

Corporate Cardmembers can setup a direct debit via the Customer Service on +31 (0)20 504 8700.

Direct Debit is collected from the bank account 28 days after the statement date, unless otherwise agreed with the Company. The monthly statement will advise the date the payment will be collected for that month.

For enquiries relating to transactions on the statement, Cardmember can contact our Customer Service on +31 (0)20 504 8700.

KLM American Express Corporate Cardmembers can contact +31 (0)20 200 8244.

A late payment fee is payable in the following circumstances, without a default notice being required:

• if an amount is outstanding on the Account one (1) month past your Statement date, we may charge a fee of 1.5% with a minimum of €15 of all overdue sums which are then unpaid, to be calculated and applied on the subsequent Statement date;

• if an amount is outstanding on the Account two (2) months past your Statement date and every month thereafter, we may charge a fee of 3% with a minimum of €30 of all overdue sums which are then unpaid, to be calculated and applied on the subsequent Statement date.

• if the balance on the Account has not been paid two months after the date of an account statement and we withdraw your card, we will charge a fee of € 150 for reactivating the card in addition to the aforementioned fine.

Depending on the account setup, the renewal Cards are send either directly to the Cardmember or to the Company Administrator. Cards are received two to three weeks prior to expiry of the current Card.

To request a replacement Card, please contact Customer Service team on +31 (0)20 504 8700 and for Corporate Gold Cardmembers / KLM American Express Corporate Cardmembers on +31 (0)20 200 8244. The team will ask the reason for replacement and confirm where the Card will be delivered.

A Cardmember must immediately inform us by telephone via the Customer Service on +31 (0)20 504 8700 (Monday to Friday - 8.00 am to 6.00 pm, you will be redirected outside office hours) if:

• a Card is lost or stolen; or
• a replacement Card has not been received.

Our Customer Service arranges a suitable solution or replacement Card quickly, where possible within 24 hours.

As a Programme Administrator you can block Cards and have them replaced via @ Work. Or approach Corporate Customer Service for a replacement Card via +31 (0)20 504 8999.

If the Card is lost or stolen, the current Card is immediately blocked by American Express and a new Card is issued.

To cancel a Card, you can submit a request via @ Work Programme Management. These requests will be automatically updated into the system and you will be able to monitor all of your requests via Status Tracking.

• Future Card Cancellation – you are able to submit a Card Cancellation for up to 6 months in the future.

To cancel more than 20 Cards, please send an email to corporateadmin-bta.amsterdam@aexp.com with the Cardmember names and Cardnumbers. Cards that are cancelled by email will be actioned within five working days upon receipt.

If a Cardmember account has been cancelled with a zero balance, American Express will review the account to determine if it can be reinstated.

If the Card has been cancelled due to non-payment reinstatement can be requested by using the Reinstatement form, you can retrieve this from from the Corporate Customer Service team +31 (0)20 504 8999.

• Any reinstated Card due to previous non-payment, incure a reinstatement charge of €150 (this cost is non-reimbursable).

• It may not always be possible to reinstate a Card. The Card should be destroyed if the account can't be reinstated.

The PIN will be sent separately just before or after receipt of the Card. If Cardmembers forget their PIN, they can always view and/or change their PIN online, by logging on to Online Services at www.americanexpress.nl/pincode.

If not enrolled yet, Cardmembers can easily register for Online Services via the above link.