Some Merchants authorise a charge when you place an order for goods or services, then authorise your Card again when it’s due. This makes the charge appear duplicated in Pending Transactions – but it’s only billed once. For example, some restaurants will authorise your Card when the Card is put in the terminal and then again if you add a tip, but you will only be billed once.
If you suspect a transaction has been duplicated on your Account incorrectly, wait to see if this appears on your billing statement. A billing enquiry may be raised via the steps below if the transaction has been incorrectly charged:
1. Log in to your Online Account
2. Select the transaction from your statement
3. Click ‘Have a question about this charge?’
4. Select the type of inquiry you’d like to make and answer a few questions (you’ll be advised if supporting documentation is needed).