Card features and benefits
American Express Experiences
With American Express Experiences, Card Members can access a range of exciting, sought-after experiences. This includes pre-sale tickets to world famous artists and access to great seats, courtesy of American Express Reserved Seating.
You can view the full list of available Experiences here. You’ll then need to click on the event you’re interested in and follow the links to access the offer and view its full Terms and Conditions.
For some ticket purchases, a special password will be listed below the purchase link for you to enter during checkout.
Insurance
You can purchase American Express Travel Insurance up to the day your journey begins but not after you’ve started travelling.
Single Trip Travel Insurance*: This can be purchased up to 9 months before your journey begins. From the date we confirm your Insurance, you’ll be covered for loss of deposits and cancellation charges – however, all other cover will start from the date your journey begins and continue up until the final date indicated on your policy.
Annual Multi-Trip Insurance*: This cover can be arranged up to 45 days before your first journey’s start date. Cover for loss of deposits and cancellation charges commences from when we agree to provide Insurance – with all other cover starting from the start date of your first journey or the latest renewal date, whichever is the latest. Cover continues until the end of your period of Insurance, one year after the start date, as indicated on your policy.
*American Express Travel Insurance is issued and underwritten by Chubb Insurance New Zealand Limited Company Number 104656, Financial Services Provider Number 35924 (Chubb) and distributed by American Express International (NZ) Inc. Company Number 867929, Financial Services Provider Number 43608 (American Express). American Express receives a commission from Chubb for promoting this product. This [website/communication] provides only factual information and does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should read the Policy Wording which sets out the terms, conditions, exclusions and limitations and obtain financial advice if required before making any decisions about this product.
You will not be covered for any claim arising directly or indirectly from a Pre-Existing Medical Condition. However, some Pre-Existing Medical Conditions are covered if they are listed as an Approved Medical Condition, subject to the terms, conditions and exclusions of the Policy. A list of Approved Medical Conditions is set out on pages 7-8 of the American Express Travel Insurance Policy.
Yes. The maximum journey period for Single Trip Travel Insurance is 365 consecutive days.
Yes. The maximum journey period will depend on the option you select when choosing your cover. You can select up to 30, 45, or 60 consecutive days per journey.
Accidently smashed your Smartphone screen? With Smartphone Screen Insurance, you can claim up to $500 in reimbursement for front screen repairs, when you purchase your phone outright or pay your monthly phone contract using an eligible American Express Card.
Please note: A 10% Excess will apply to the repair cost, events occurring within a 30 day waiting period are excluded and repair reimbursements are limited to two eligible claims per year.
Select American Express Cards are eligible for complimentary Smart Phone Screen Insurance. Follow the link below and select your Card to see the insurance benefits you may be eligible for.*
* You must use your American Express Card to pay for your smartphone or monthly contract in order to be covered under the Smartphone Screen Insurance. Maximum of 2 claims per 12 month period, per Account, maximum cover of $500 per claim and an excess of 10% of the claimed amount applies. Waiting periods may apply. The insurance is underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) under a group policy held by American Express International (NZ), Inc. (Company Number 867929). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This [website/communication] provides only factual information and does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should read the full Terms and Conditions which sets out the terms, conditions, exclusions and limitations and obtain financial advice if required to decide if this insurance meets your needs. Full details of the Insurance benefits currently available on your Card, which may change from time to time, can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.
Should your Card come with complimentary Smartphone Screen Insurance, be sure to notify us of damage by submitting a claim online first. Once you’ve had your Smartphone fixed by a repairer of your choice you’ll need to submit a claim form with the following documents:
- Receipts of the repair
- A copy of your American Express Credit Card statement(s) detailing the outright purchase of your mobile phone or monthly phone bill payments.
To make a claim, visit the Chubb online Claim Centre for American Express Card Members.
Reimbursement is restricted to two (2) eligible claims in a twelve (12) month period, for eligible cardholders.
Some American Express Cards include certain complimentary domestic and international Travel Insurance benefits if you book your trip using your Card. We suggest you read the terms and conditions applicable to your Card to understand your insurance benefits, eligibility and activation criteria and to determine whether you require additional travel insurance.
Click on the link below to view the insurance benefits and eligibility criteria applicable to your American Express Card.
* American Express Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) under a group policy held by American Express International (NZ), Inc. (Company No. 867929). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries.. This [website/communication] provides only factual information and does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should read the full terms and conditions, which sets out the terms, conditions, exclusions and limitations and obtain financial advice if required to decide if this insurance meets your needs. Full details of the Insurance benefits currently available on your Card, which may change from time to time, can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.
Some American Express Cards provide 90 days of cover for the loss, theft or damage of eligible purchases made on your American Express Card*. Eligible Cards which include Purchase Protection Cover provides cover for eligible purchases up to $3,500 per event or a total of $30,000 per year.
To find out if your Card is eligible for Purchase Protection and view the full Terms and Conditions follow the link below.
* American Express Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656ABN 23 001 642 020, AFSL No. 239687) (Chubb) under a group policy held by American Express International (NZ), Inc (Company No. 867929). Card members are not a party to the group policy, but may be able to claim under it as third party beneficiaries.This [website/communication] provides only factual information and does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should read the full terms and conditions, which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required to decide if this insurance meets your needs. Full details of the Insurance benefits currently available on your Card, which may change from time to time, can be found in the terms and conditions issued with your Card or by calling the number of the back of your Card.
Non-emergency claims: These should be made via the Chubb online claims website within 30 days of a claim event, or as soon as reasonably practicable.
Claims: These should be made via the Chubb online claims website within 30 days of a claim event, or as soon as reasonably practicable. Overseas Emergency claims: These should be made by calling Chubb Assistance on +61 289 075 666 (Available 24 Hours, 7 Days).
Alternatively, you can send an email to CustomerService.AUNZ@Chubb.com or phone Chubb at 1800 139 149 (Monday to Friday, 9am to 5pm AEST).
To assist Chubb in resolving your claim, you must submit all supporting documentation, such as medical reports, police reports, declarations, receipts and other evidence on their request.
OPTION 1: Log in to the Chubb Claim Centre for American Express.
Here you can:
- Make a claim
- Check the status of pending claims
- View all claims your Card is eligible to make
- View services you’re enrolled in that allow you to make a claim.
Please note: If you are making a claim, you’ll need to have all the necessary supporting documents ready. Depending on your claim, this could include relevant receipts, photographs and quotes.
OPTION 2: To make a claim or check the status of an existing claim:
- Visit the Claims Centre
- Ensure you have all necessary documentation or evidence Chubb may require on-hand. These documents vary per claim, but will include things like relevant receipts, photographs and quotes.
To view the Card features and benefits that allow you to make a claim, as well as the full Terms and Conditions, click here and select your Card.
Airport Lounges
The airport lounges you can enter will depend on your Card type. You can find detailed information on the lounges you can access by locating your Card through the link below.
Card Acceptance
More and more places are accepting American Express. Explore a selection of brands.