WARNING REGARDING COVID-19 - Policies purchased after 23 March 2020 will not provide any cover for claims directly or indirectly arising from, relating to or in any way connected with COVID-19 (or any mutation or variation thereof or any related strain). We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans, nor any medical or health related loss or expense incurred, as a result of COVID-19.
You can select from a range of optional extra covers to customise your policy. This includes Rental Vehicle Excess, Winter Sports Cover, Luggage Upgrade, and Golf Cover.
Create a policy as unique as your next trip. With American Express Travel Insurance you can select from a range of optional extra covers to customise your policy.
For more information on the plan inclusions and to view the benefit table, please refer to the American Express Travel Insurance Policy Wording.
Terms, conditions, exclusions, maximum age limits, pre-existing medical conditions and limits apply as set out in the American Express Travel Insurance Policy Wording.
Accidents happen, so make sure you’ve considered cover for the excess payable on the rental vehicle insurance. American Express Travel Insurance Rental Vehicle Excess Benefit provides coverage should your rental vehicle be stolen, crashed or damaged, as well as the costs associated with returning the rental vehicle due to you being unfit to do so yourself.
Rental Vehicle Excess cover is a feature included in our Domestic, Comprehensive and Ultimate policies. A Rental Vehicle Excess cover of up to $3,000 can be added to our Single Trip Basic and Essential plans if purchased as an extra.
Whether you’re a beginner or love the rush of a ski vacation, ensure you’ve considered protection with our Winter Sports Cover.
Make sure your trip goes on, even if the unforeseen happens. From the theft of winter sports equipment to bad weather we’re here to provide some comfort when you head out in the snow.
As a golfer, you understand the difference a clear mind can make to your game and we understand the importance of an insurance plan that fits your passion and lifestyle.
The next time you take a trip to your favourite course, make sure you relax knowing your golf equipment is covered up to the policy limits (excludes loss or damage to golf equipment whilst in use). Our Golf Cover offers coverage for unused green hire fees due to an accidental injury or sickness, and cover for the hire of golf equipment in the event that you need replacement golf equipment.
Optional cover to increase the maximum benefit payable for your luggage, personal effects and travel documents if they are lost, stolen or damaged.
Single Trip: You can purchase up to 9 months before your journey commences. Cover for loss of deposits and cancellation charges is provided from the issue date (the date we agree to provide insurance) until the end of your period of insurance. All other cover starts from the start date (the date your journey begins) and continues until the end of your period of insurance.
You can purchase American Express Travel Insurance on the day your travel commences, prior to the commencement of your journey.
You have fourteen (14) days from the date we confirmed, via email, sms or in writing, that you are covered under your policy to decide if this insurance meets your needs. You may cancel your policy simply by advising us in writing or calling us within those fourteen (14) days.
These cooling off rights do not apply if you have commenced the journey or you have made/are entitled to make a claim during this period.
Limited pre-existing conditions may be covered if you meet the criteria detailed in the Pre-Existing Medical Conditions section pages 7-8 of the Policy Wording.
For all other conditions, you will not be covered for any claim that arises directly or indirectly due to:
a) any physical condition, illness or disease for which treatment, surgery, medication or advice (including investigation) has been received or prescribed by a Doctor prior to the Issue Date; or
b) a condition, the manifestation or symptoms of which a reasonable person in the circumstances would be expected to be aware at the Issue Date.
Yes – the maximum journey period is 365 consecutive days.
Chubb Assistance is a 24 hour emergency help line. In the event of a medical or similar emergency overseas, you simply call (reverse charge) the number shown on the card (+64 9 374 1774) and Chubb Assistance will assist in locating medical assistance in your area.
We support you around the world (with the exception of Cuba in some circumstances) with emergency advice and assistance services 24 hours a day, seven days a week in respect of medical or other emergencies covered by the policy. Our international resources and global network of skilled medical and travel specialists will be there for you in the event of an overseas emergency, giving you the help and support you need, when and where you need it.
In the event of a medical or similar emergency, simply call our emergency response team on +64 9 374 1774 to get immediate assistance and help accessing vital services in your local area where covered by the policy.
This benefit is not available under the Single Trip Basic, Essential and Domestic Plans (within New Zealand). Please refer to the Policy Wording.
Chubb will pay for Accidental Loss of Life or Permanent Loss as a result of an Accidental Injury where-by:
If, during the Period of Insurance and while on a Journey, You suffer an Accidental Injury that is the sole cause of Your Accidental Loss of Life, We will pay Your estate the amount shown on Your Certificate of Insurance, provided Your Accidental Loss of Life occurs within twelve (12) months of the date of the Accidental Injury.
If, during the Period of Insurance and while on a Journey, You suffer an Accidental Injury that results in Your Permanent Loss within twelve (12) months of the date of the Accidental Injury, We will pay You the amount shown on Your Certificate of Insurance.
The maximum amount we will pay in respect of Children is $2,000 per Child payable to the parent or legal guardian if they are under eighteen (18) years of age, or to the estate of the Child if aged over eighteen (18) years and up to twenty-one (21) years.
There is no cover for pregnancy or child birth involving you or any other person:
- if you are aware of the pregnancy prior to the date of issue of the policy and:
where complications of this pregnancy have occurred prior to this date, or
where the conception was medically assisted;
- after the twenty-fourth week of pregnancy; or
- where the problem arising is not an unexpected serious medical complication.
For non-emergency claims please visit Chubb online claims website here
Phone Chubb on 0800 743 699
Phone Chubb on 0800 743 699
(Monday to Friday 10:30am to 7:00pm NZST)
Phone Chubb Assistance on +64 9 374 1774
(24 Hours, 7 Days)
American Express Travel Insurance is issued and underwritten by Chubb Insurance New Zealand Limited Company Number 104656, Financial Services Provider Number 35924 (Chubb) and distributed by American Express International (NZ) Inc. Company Number 867929, Financial Services Provider Number 43608 (American Express). American Express receives a commission from Chubb for promoting this product. This webpage provides only factual information, does not take into account your personal circumstances, objectives, financial situation or needs, and does not constitute financial advice. To decide if these products are right for you, please read the Policy Wording. which sets out the terms, conditions, exclusions and limits, and obtain financial advice if required. Please take this opportunity to read Chubb’s Privacy Statement and financial strength rating .
Eligibility criteria apply. You must be a New Zealand resident and aged between 18-89 for Single Trip policies (with lower age limits for certain plans). Terms, conditions, exclusions, maximum age limits, pre-existing medical condition exclusions and limits apply as set out in the American Express Travel Insurance Policy.