Immerse yourself in the joy of travel.
Take wing to scenic Taipei. Buckle up for beautiful Bali. Or lift off to idyllic Langkawi. With S$400 Air Travel Credit and another S$400 Lodging Credit, that’s your holiday taken care of.
To take advantage of the credits, simply book your getaway through American Express Travel Online.
You will receive the Travel Credit each membership year. Issuance of Travel Credit is 5 working days after card approval of The Platinum Card and payment of the annual fee, and upon each annual fee renewal date*.
*S$800 Travel Credit will be deactivated on 31 January 2023. Issuance of Travel Credit to new and existing Platinum Members will cease by 31 January 2023.
S$800 Travel Credit to be deactivated on 31 January 2023
Along with the introduction of new benefits in early 2023, the existing S$800 Travel Credit, comprising of S$400 Air Travel Credit and S$400 Lodging Credit, will be deactivated on 31 January 2023. If you have yet to utilise your Travel Credit, you are encouraged to make your booking at American Express Travel Online ahead of 31 January 2023.
Receive 5,000 Membership Rewards points for booking via American Express Travel Online
For your first eligible booking made via American Express Travel Online between 1 November 2022 and 31 January 2023, enjoy a one-time bonus of 5,000 Membership Rewards points. Payment must be made with an eligible basic Platinum Card. T&Cs apply.
Deactivation of Travel Credit
Why do I need to redeem my Travel Credit before 31 January 2023?
Along with the introduction of new benefits in early 2023, the Travel Credit will be deactivated after 31 January 2023. Please refer to go.amex/myplatinum for more details on the new benefits.
Will my Travel Credit be extended beyond 31 January 2023?
No, extension of Travel Credit will not be possible beyond 31 January 2023. If you have yet to redeem your Travel Credit, you are encouraged to make your bookings via American Express Travel Online ahead of 31 January 2023.
Will I be entitled to receive the one-time bonus of 5,000 Membership Rewards if I redeem my Travel Credits by booking through The Platinum Concierge?
No. The offer is only valid for the first eligible booking at American Express Travel Online. The bonus Membership Rewards points will be credited to your Account within 14 working days after successful transaction.
Redemption of Travel Credit
How can I redeem my Travel Credits via the American Express Travel Online portal?
Please click here for the detailed guide.
If I book flight and hotel at the same time, can I redeem both Air Travel and Lodging Credits?
No, you can only redeem one Travel Credit per booking, either Air Travel or Lodging Credit. Separate bookings must be made to redeem Air Travel or Lodging Credit.
When will I receive the S$400 statement credits after redeeming my Air Travel or Lodging Credit?
Your S$400 statement credits will be credited within 3 working days upon successful booking.
Can I use my Travel Credit for an existing/past booking?
No, your Travel Credit can only be applied to new bookings made via American Express Travel Online.
Can I use my Travel Credit to purchase travel for my family and friends?
Yes, you can use your Travel Credit to book travel for other people, provided the tickets are not for resale, promotional or commercial use.
When using the Travel Credit for travel, do I have to accompany the person I have booked travel for?
No, you do not have to travel with them.
Can I redeem my Air Travel or Lodging Credit for a flight or hotel booking that is less than S$400?
No, the amount should be equal to or more than S$400 to be eligible for Air Travel or Lodging Credit redemption.
Can I redeem my Lodging Credit for Fine Hotels + Resorts or The Hotel Collection bookings?
Yes. Select the "Pay Now" option when you are at the "Select hotel payment option".
Can I use Pay with Points and redeem my Travel Credit in one transaction?
Yes, you can as long as the Terms & Conditions of the purchase are met.
Can I pay airline surcharges and taxes with Membership Rewards points and/or the Travel Credit?
Yes, you can use your points or Travel Credit to pay for additional charges such as airline surcharges, taxes and insurance.
Is there an additional fee or charge for using my Travel Credit to book travel?
No, there is no additional fee to redeem points and/or Travel Credit for travel booked on American Express Travel Online.
Why doesn’t my Travel Credit show at the online checkout?
There can be a few reasons why your Travel Credit isn’t showing and it doesn’t necessarily mean you’re ineligible. Here are some helpful tips:
Return/Refund of Travel Credit
Will I be allowed to cancel my flight or hotel booking that I've made using Travel Credit?
No, flight or hotel bookings made using Travel Credit are non-refundable. If there is any need to amend or cancel your booking due to extenuating circumstances, kindly liaise with the airline or hotel directly.
I would like to cancel a booking made on American Express Travel. Will the Travel Credit I used for this booking be refunded?
Your Travel Credit is available for single redemption only and will not be refunded in cash or credit if your booking is cancelled.
Only the amount of the booking paid with your American Express Card will be refunded to your Card. Refunds for your booking are subject to supplier cancellation policies and any amount refunded is after deducting the supplier fees.
Deactivation of Travel Credit
One-time bonus of 5,000 Membership Rewards points