Coronavirus – Frequently Asked Questions
COVID-19 American Express Support
Nothing is more important to American Express than the health and safety of our customers, and that of our colleagues, and we want you to know that we’re here to help.
We would like to share the digital options available to you, which can be faster and easier to get the support you need.
We have a collection of initiatives to back our Card Members, merchants and partners during these trying times.
Click here to find out more.
How to stay connected digitally:
We want to reassure you that no matter where you are, we’re here for you online and through the Amex App, where you always have quick and easy access to your account. If you’re not enrolled, it’s easy to get started:
- Create an online account
- Download the Amex App
Take a moment to update your information:
Take a moment to ensure we have your most recent email and mobile phone number on file.
Manage your Account digitally:
- Check your account balance
- Payment Methods
- Download billing statements
- Update important contact information, such as your email and phone number
- Enrol to Paperless Statement
Are there likely to be delays with my Card replacement as a result of this issue?
Currently there are no distribution delays.
If you have made a booking and it was cancelled or you cannot attend during this time, we advise you to reach out to merchant directly. For more information on the travel insurance offered by The Centurion® Card and The Platinum Card®, visit amex.co/sgcovid19faqs. For the other eligible Cards, please refer to your Card Member agreement or Card Benefits Terms & Conditions for more information.