Coronavirus – Frequently Asked Questions

COVID-19 American Express Support    



Nothing is more important to American Express than the health and safety of our customers, and that of our colleagues, and we want you to know that we’re here to help.


We would like to share the digital options available to you, which can be faster and easier to get the support you need.


We have a collection of initiatives to back our Card Members, merchants and partners during these trying times.

Click here to find out more.

Managing your Account

How to stay connected digitally:

We want to reassure you that no matter where you are, we’re here for you online and through the Amex App, where you always have quick and easy access to your account. If you’re not enrolled, it’s easy to get started:


Take a moment to update your information:

Take a moment to ensure we have your most recent email and mobile phone number on file.


Manage your Account digitally:

Are there likely to be delays with my Card replacement as a result of this issue?

Currently there are no distribution delays.

Travel & Other Bookings

If you have made a booking and it was cancelled or you cannot attend during this time, we advise you to reach out to merchant directly. For more information on the travel insurance offered by The Centurion® Card and The Platinum Card®, visit For the other eligible Cards, please refer to your Card Member agreement or Card Benefits Terms & Conditions for more information. 


Contact Us

How can I get in contact with American Express?

We strongly encourage you to use our digital tools for self-servicing. You can access your accounts online and by using the Amex App at your convenience.