Payments, statements & balance FAQ | American Express

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Payments, statements and balance

Understand your statement and learn about making payments to your Account and with your Card.

Frequently Asked Questions

Can I request a temporary increase of limit?

Can I use Cash Advance at overseas banks?

How can I make payments?

How do I enroll in Direct Debit payment?

How do I make online payments?

How do I request a refund of a credit balance?

How do I review my permanent credit limit?

How do you determine my credit limit?

How often can I apply for and receive a credit limit increase or decrease?

I am supposed to receive a refund from a merchant, but I am not seeing it in my Account. What can I do?

I have cancelled my recurring subscription / billing, but I am still seeing charges on my Card. What can I do?

I have made a payment, but I am not seeing it reflected on my Account. What can I do?

I received a transaction alert from Amex which was not made by me. What can I do?