Secure shopping, both online and in-store
Treating yourself feels even better when you know you're protected. Secure your shopping sprees with our Charge and Credit Card purchase protection1.
90-day purchase protection, stress-free shopping (For selected Cards)
Our Charge and Credit Card purchase protection in a nutshell:
It covers you for 90 days after you buy. If your eligible item is stolen or accidentally damaged, we've got you covered.
It gives you complete confidence every time you buy something with Amex.
Shopping never felt so good.
We'll offer refund protection too
If you're not satisfied with anything you purchased with your Card in Singapore, return it within 90 days of purchase and we will gladly give you a refund on it even if the store does not.
1 Purchase Protection is underwritten by Chubb Insurance Singapore Limited. Please refer to your Cardmember Agreement and Benefits for Terms and Conditions.
Purchase Protection is only available to Personal, Gold, Platinum and Charter American Express Charge Card Members holding a valid American Express Card.
Keep an eye on your statement
If you see something on your statement that you don't recognise, we can help. Check the following first though:
- Did you order something and then cancel it?
- Could it be a charge you weren't expecting, or a charge for a product you haven't yet received?
- Have you been billed more than once for the same transaction?
- Is the merchant name appearing on your statement different to what you were expecting?
Still not right?
Call us on the number on the back of your Card - it's what we're here for.
If the transaction is disputed, we'll freeze it and - for Credit Cards - get rid of any interest.
If the transaction is genuine, we'll leave it where it is, but set your mind at ease.
It it's fraud, we'll credit your Account as soon as possible.
Other ways we protect you
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