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Staying safe online


Our top tips to help you shop online safely


Here are some simple steps you can take to help keep your Account safe while shopping online:



Online safety

Make sure websites are genuine


Look for the top three signs a site is secure: 


  • A padlock symbol in the browser address bar (not on the page itself) when you go to log in or pay. 
  • A web address beginning with 'https://' (the 's' stands for 'secure').
  • In some browsers, the address bar or the company name has a green tint.

Keep your Account details safe


  • Choose strong, unique passwords - a different one for each site. 
  • Log out of sites where you've registered your details fully - just closing the browser isn't enough. 
  • Make sure your antivirus/antispyware software and firewall are up-to-date and running on all your computers and mobile devices. 
  • Enable automatic updates for your operating systems and antivirus.
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Avoid online scams


  • Don't reply to unsolicited emails from companies you don't know. 
  • Don't enter any personal or financial information into pop-up windows.

Learn how you can report online fraud

Protect your devices from malware


  • Malware seeks to invade mobile devices to steal data without users' knowledge or consent.
  • Avoid opening attachments and links in unsolicited emails or SMSes on your mobile device as it may be a malicious software or webpage designed to gain access to your personal data without your consent.
  • Avoid downloading unnecessary apps and downloading apps from unknown third party stores, as these may possibly contain malware.
  • Download the Amex Mobile App only from trusted sources (i.e. official Apple App Store or Google Play Store)


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What should I do if I encountered SSL server certificate warnings?


Please always ensure that you log in to the correct American Express website.

If you encountered a SSL certificate error or warning, please immediately close the browser and 

refrain from further navigation.


Please also contact us at the phone number on the back of your Card.

For extra security, our SafeKey system monitors your spending and flags anything

unusual - so we can spot fraud right away, and keep your Account safe.

See how else we protect you

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