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All American Express® Cards issued will require Card activation before first use. This is an extra step to protect you against
fraudulent transactions on your Card Account. Card Activation is required for all New, Renewal and Replacement Basic
and Supplementary Cards.
To activate your Card, you can use one of the following methods:
For more information, please click here for FAQs.
If you spot a transaction you don't recognise on your statement, or think there's been
unusual activity on your Account, you may have been a victim of fraud.
First, determine if the transaction is legitimate:
Get in touch If you can't identify the transaction,
please call us at the phone number on the back of your Card.
If you think you have been the victim of identity theft
involving your American Express® Account – for
example, if you receive a Card or Account statement in your name that
you didn't apply for – get in touch with us right away. We'll
take immediate action to stop the fraud and fix any damage
to your credit score.
If you receive an alert or a One-time Code from American Express®
which you weren't expecting, call us immediately.
We'll look into it for you right away.
Learn more about protecting yourself against fraud
See how else we protect you
Not an American Express® Card Member yet?