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Welcome to the Corporate Gold Card

from American Express


Providing premium service and rewards to

frequent business travellers.


Need to activate your Card?

Cardmember Benefits


Customer Service

American Express Customer Service Team


Should you need assistance, dedicated customer service representatives are on call 24/7 to help replace lost, stolen or damaged Cards, provide information on your monthly statements, answer enquiries about payment terms or explain your Card benefits.

Flexible Spending

Flexible spending privileges


There is no pre-set spending limit on your Card unless your company sets one. For your protection, we may call you to confirm your identity if you make a purchase that seems outside of your normal spending pattern. If you anticipate making an out-of-pattern purchase, you can avoid a phone confirmation by contacting our Customer Service Team in advance.


Online account management

Online Account Management


Once you’ve signed up for Online Account Management, you can make payments, view statements, complete expense reports and manage your Membership Rewards® 24/7, anywhere Internet access is available. In agreement with your company’s policies, you may also receive monthly statements online.


To receive marketing related offers and news about Card benefits as well as special promotions and offers, login to your account and update your profile and preferences.

Express Cash

Express Cash


Cash access is available on the Gold Corporate Card, subject to application and approval. Your Programme Administrator can tell you whether your company participates in this program.1

Mobile Wallet

Contactless, Apps and Wallets

Cardmembers can pay contactless with their Card directly or by adding their Card to their mobile wallet (Apple Pay, Android Pay, Samsung Pay) and tapping to pay at thousands of stores that displays our contactless symbol. It’s a quick, easy and secure way to make payments up to £30. Simply touch your Card or phone on the reader, wait for the beep and you’re done.

The American Express Mobile App allows you to easily and conveniently

  • View activity and statements  
  • Make payments
  • Access special offers for discounts and savings
  • Receive instant fraud alerts


Find out more about our mobile solutions including wallet integration here.

Chip Pin


Chip & PIN


Your Card uses Chip & PIN technology to provide extra security and convenience. Once you have activated your Card, you can personalise your PIN atany UK LINK cashpoint offering PIN services.


If you enter your PIN incorrectly three times, your Card will be temporarily locked. If this happens, contact the Customer Service Team for a PIN reminder. Use this to unlock your Card at any UK LINK cashpoint that offers PIN services, by following the on-screen instructions.


For more information about using your Chip and PIN Card visit americanexpress.co.uk/chipandpin


Exceptional Rewards


Our loyalty programme, Membership Rewards, rewards you for spending on almost any kind of essential business expenses, such as flights, hotels, taxis, entertainment, office supplies and telecoms. For every £1 of eligible spend, you earn one Membership Rewards point, which can be redeemed for flights (subject to applicable taxes, fees and charges), weekend breaks and a host of indulgent items and experiences.


Enrolment required subject to your company’s approval. Annual fee of £30 plus 20% VAT per Card2. To enrol, contact the Customer Service Team.

Lounge access

Lounge Access


Receive complimentary membership to LOUNGE CLUB™, no matter what airline or class of travel you’re flying with. Membership includes access to over 700 airport VIP lounges globally and two complimentary visits per year 1. After that, an entry fee of £20 per person per visit applies. View partner lounges at loungeclub.com 3


To sign up for your LOUNGE CLUB™ membership card, complete the enrolment form included in the envelope within your welcome communication or download it here and mail it to:



The Corporate Gold Card

Department 4015


BN88 1AH


Global Assist

Global Assist


Our 24/7 Global Assist Helpline provides valuable pre-trip information and global assistance during a medical, legal or personal emergency for you or a member of your dependent family, while travelling outside the UK. Global Assist services are included without fee; however, cash advances, medical, shipping and other costs are charged to your designated Card, therefore approval will be sought prior to incurring any costs.4


World travel Network

World Travel Network


Should you need assistance whilst away on business, our 2,200 American Express Travel Service offices in 140 countries globally are staffed by English speaking professionals ready to provide:


  • Personalised online booking for cars, hotel and flights
  • Assistance with Visas, Travel Insurance and Card replacement
  • Foreign exchange


For further information and locations call the Customer Service Team.5





Available 24/7, our Concierge Service provides you with a team of multilingual lifestyle managers ready to help with:6


  • Business support, such as organising courier services, translators or printers
  • Car rental, car transfer and airport meet & greet
  • Dining reservations
  • Obtaining “Hard to get” tickets to shows and events
  • Finding information on local events and attractions


WiFi access

Complimentary unlimited Boingo wi-fi access


Make business trips more productive with unlimited Wi-Fi access at more than 1 million Boingo hotspots in airports, hotels and other popular locations globally, including BT Wi-Fi hotspots, with the Boingo American Express Preferred Plan. Connect up to four devices and pay no Wi-Fi roaming fees. Locate hotspots at wifi.boingo.com or download the Boingo Wi-Finder app from the App Store or the Google Play Store.7


To create your account, visit boingo.com/americanexpress


Business Travel

Business Travel Accident Insurance


You will receive:


  • Up to £225,000 travel accident benefit when travelling with a public vehicle during a business trip
  • Up to £225,000 during a business trip for up to 30 days
  • Up to £62,500 when travelling with a public vehicle during a personal trip


Travel Insurance

Travel Inconvenience Insurance


In the event of delayed or cancelled flights, it’s reassuring to know that your Card has you covered for the inconvenience of having to purchase food and clothes. Your Card covers you for situations such as:


  • Up to £200 for flight delays/cancellations of more than four hours
  • Up to £200 for missed connections
  • Up to £200 luggage delays of more than six hours
  • Up to £500 extended luggage delays of more than 48 hours


*Tickets must have been purchased on your American Express Corporate Gold Card.


Baggage and Personal Possessions Insurance

Baggage and Personal Possessions Insurance


If you use your Corporate Gold Card to pay for travel to destinations outside your country of residence, you will receive insurance cover in case your personal baggage is lost, stolen or damaged. You receive cover of up to £3,500 (single item limit £480, subject to an excess of £95). This is in addition to the baggage delay cover you receive as part of your Travel Inconvenience Insurance.


To make a claim, call the Customer Service Team..


Terms and conditions apply. Please see the Insurance Terms and Conditions for full details. Please read this to understand the limits and exclusions that may apply.


Access your Corporate Gold

Cardmember Agreement now



For wherever your business takes you





Mobile tools

Explore mobile tools and travel resources

available to you, including the Amex App

Availability subject to your company policy.


We're ready to assist you


Customer Service Team


Contact for account and benefits information,

Membership Rewards and insurance claims.

0800 917 8031

(Within UK)

+44 (0) 1273 622 600



Concierge Services


+44 (0) 20 7479 1469

Or email



The Membership Rewards®


0800 917 8053

Available 7am-11pm

7 days a week



Global Assist Services

020 3126 4113

(Within UK)

+44 (0) 20 3126 4113




Meetings Expert Services

+44 (0) 1273 814 941

Or email






1. Express Cash: Requires company participation and Cardmember enrolment. Subject to terms and conditions. Please note that Express Cash application is subject to approval and activation. Cash access is granted subject to and governed by the terms of the agreement between American Express and your Company and may be withdrawn at yourCompany’s request at any time.


2. Membership Rewards Programme: Enrolment required. Annual programme fee to enrol a Gold Corporate Card is £30 + VAT. Participating Membership Rewards partners,available rewards, and point levels are subject to change without notice. Eligibility is based upon company's participation in the Membership Rewards programme. Membership Rewards points are not earned on Balance Transfers, Cash Advances, American Express Travellers’ Cheques purchases, Foreign Exchange transactions, interest, any spending in excess of your credit limit, charges for returned payments, late payment or referral changers and American Express Credit Card finance charges.


3. Lounge Access on American Express Corporate Gold: Cardmember enrolment required. Use the enrolment form provided with your welcome communication to sign up for LOUNGE CLUB™ membership. The first two visits per LOUNGE CLUB™ membership year at participating lounges are complimentary for members. Cardmembers can eithertake a guest and visit once or go on their own and visit twice. A payable fee of £20 per visit applies after that and will be charged to your designated American Express CorporateGold Card. LOUNGE CLUB™ terms and conditions apply. For complete conditions of use please visit www.loungeclub.com/en/terms-and-conditions.


4. Global Assist Hotline: You must arrange all medical and visitor transportation. As the Global Assist Hotline is an assistance service, we cannot reimburse you for expenses you incur on your own. Please refer to the Global Assist Summary of Coverage for additional details and restrictions.


5. Travel Services Locations: All services are subject to local laws and cash availability. Not all services are available at all locations.


6. Concierge services: There is typically no cost to you for the efforts Concierge consultants perform on your behalf, although you are responsible for any purchases and/orshipping charges you authorize.


7. Boingo: Terms and conditions apply. Visit boingo.com/americanexpress to view full terms


American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.