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Welcome to the Help Centre


Browse the Help Centre for answers to your questions.



Browse all topics

Payments, statements and balance
Make payments to your Account, choose how to receive your statements and understand your charges.
Account management
Update your contact details, register for an Account online and learn about using your PIN.
Products and services
Learn about American Express® products, insurance services and understand Avios rewards points.
Benefits, rewards and offers
Learn about the Membership Rewards® programme and how to earn and use your points.
Security and fraud
Report your Card lost, stolen or damaged and learn how you are protected against fraud.
Notify us of your travel and using your Contactless Card abroad.

Manage your Accounts any time, anywhere


  What you can do with your online Account – check your balance, manage      Card payments, check your rewards and view personalised Amex Offers


  With your Amex App you can check your balance, manage monthly Card        payments, check your rewards and view personalised Amex Offers