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Welcome to the Help Centre


Browse the Help Centre for answers to your questions.



Browse all topics

Payments, statements and balance

Make payments to your Account, choose how to receive your statements and understand your charges.

Account management

Update your contact details, register for an Account online and learn about using your PIN.

Products and services

Learn about American Express® products, insurance services and understand Avios rewards points.

Benefits, rewards and offers

Learn about the Membership Rewards® programme and how to earn and use your points.

Security and fraud

Report your Card lost, stolen or damaged and learn how you are protected against fraud.


Notify us of your travel and using your Contactless Card abroad.