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Welcome to the Help Centre

What is the Document Centre?

The Document Submission Centre is a tool that allows you to upload documents such as proof of identification, and send them directly to American Express without using fax or mail. The following categories have accompanying forms that you must complete and include as part of your upload:

Optional Programmes (i.e. Third Party Authorisation) Direct Debit Maintenance Cash Enrolment / Express Cash (Select “Other” from the drop-down options) Name Change These forms are also available on the Form & Document Centre page

Please keep in mind that the Document Centre can only be used for personal Cards at this time.