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Welcome to the Help Centre

How do I change my PIN?

American Express® App You can quickly and easily change your PIN on the Amex App. Simply go to the 'Account' tab and then select 'Manage Card PIN'. Tap 'Change PIN' and answer the security questions. Watch how here.

Online First log in to your Online Account and select ‘Account Management’. Then, go to ‘Change PIN’ and answer the security questions. Alternatively, go to ‘View PIN’ to remind yourself of your current PIN and then the 'Change PIN' option will appear.

Please note: you must perform one more Chip & PIN transaction with your old PIN to complete the process.