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Card PIN

 

 

 

 

What is a PIN? 

 

Your 4-digit PIN is used to check that it’s you making a purchase,

whether you’re buying in-store or paying online.

 

Scroll down to find out how to change and view your PIN.

Report Fraud

Using Chip and PIN in-store

chip pin

Insert your Card

into the terminal 

chip pin

Enter your four-digit PIN to

authorise the transaction

Using your PIN online

 

As part of additional security measures, we sometimes need to ask you to enter part of

your PIN when you make purchases online with SafeKey®.

Follow the online

checkout instructions

Icono

Enter two digits of your PIN when

prompted to authorise a transaction

We’ll only ask for part of your PIN online, and the PIN is encrypted so it’s safe and secure.

Never enter your full PIN online. If asked to do so, call the number on the back of your Card. 

 

Changing and viewing your PIN

 

It’s important to know your PIN as you may need it online as well as in-store. Here’s how

you can change and view your PIN:

 

 

Using your
Online Account

How to change your PIN
using your Online Account

 

  • Log into your Online Services Account
  • Click on Account Management.
  • Click Change PIN.

How to view your PIN
using your Online Account

 

  • Log into your Online Services Account
  • Click on Account Management.
  • Click View PIN.

 

Using the
American Express® App

How to change your PIN
using the Amex App

 

  • Go to the Account tab in the Amex App.
  • Click Manage Card PIN.
  • Click Change PIN.

How to view your PIN
using the Amex App

 

  • Go to the Account tab in the Amex App. 
  • Click Manage Card PIN.
  • Click View PIN.

   Security Tips 

 

Never share your PIN with anyone.

We'll never ask for your PIN

over the phone or email.

 

Don't record your PIN anywhere;

memorise it.

 

Protect your PIN when entering

it at a cash machine or point of

sale terminal.

 

Frequently Asked Questions

 

Related pages

Shop Safe with SafeKey®

 

It’s smart technology that helps us make sure

it’s really you when shopping online.

Make faster payments with contactless

 

Go contactless for speedy payments up to £45. Simply hold
your Card to the reader and you’re done.