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SafeKey & Express List

 

 

 

 

Shop confidently with SafeKey and Express List

 

A safer way to shop. A more secure way to pay. 

 

what is safekey

SafeKey. What is it? And how does it work?

 

SafeKey’s smart authentication technology works behind the scenes to protect you against fraud when you shop online at participating merchants.   

 

You won’t always see it, but it’s always there to check it’s really you when you make a purchase, comparing each transaction against numerous data points.    

 

Sometimes for extra protection, we may need to check with you by sending you a text, email or an app notification. You may also be asked to enable facial or fingerprint recognition.  

Our different forms of authentication.

How we may check to see it's really you.

App

notifications

Tap onto the notification to log into the App and confirm it's you.

Verification

Code

Type in a security code sent via text or email.

Partial

PIN

Enter the two missing digits of the Card PIN used for in-store transactions, to confirm its you.

How can I make sure I'm ready?

 

Download the Amex App

 

  1. Download the Amex App or make sure you have the latest version
  2. Make sure App notifications are turned on in your device settings
  3. Turn on ‘remember this device’ in the app (Account > Two Step Verification)

Update contact details


Keep all your info up to date by logging in to your Online Services and click 'Edit Contact Details’ so you can receive verification codes.

 

Check your Card PIN

 

You can view your Card PIN in your Online Account.

Express List

 

 

 

 

 

Express List

 

Create your personalised Express List for faster checkouts online by adding your preferred online sites while getting the same American Express security

 

 

SafeKey FAQs

About SafeKey

About verification codes

About App notifications

Related Pages

 

SafeKey Pay with Points

Redeem your Membership Rewards ®

points with SafeKey retailers for

Membership Reward Cards. 

 

Learn more

Purchase Protection 

Your American Express Card purchases

are covered for up to 90 days*,

protecting you against, theft or damage.

 

Learn more

 

 

 

*Terms, conditions and exclusions apply.

Phishing, Scams, and Online Safety

Stay safe against fraud with our

helpful tips about what to watch out for.

 

 

Learn more