Support for Our Customers


We are committed to supporting our customers through any life event or on-going condition that is affecting day-to-day
life or finances. Please let us know your situation as early as possible so we can help you as best we can.

Mental and physical health issues can affect the way you manage your account – we can offer support to you accordingly.


All kinds of life events such as bereavement, redundancy or divorce can affect your finances, as can longer-term situations such as addiction or financial abuse.

If you are struggling financially or have missed credit card payments, we can assess your situation and offer support.


We are committed to enabling you to access our services in whichever way best meets your needs.

If you would like to discuss your personal situation with us, you can contact us via phone or online chat.