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Help & Support
Life doesn’t always go according to plan, and when you face difficult times we are here to offer support. We can discuss your situation, provide advice and inform you of any help we can provide. We can also suggest appropriate services that can give expert advice.
If you, or someone in your household, have recently lost a job, you’re worried about multiple debts, or you’re struggling to make payments, we’re here to help.
Your situation
Have you or someone in your household lost your job recently?
Has the income situation of someone you are financially dependent on changed?
Is supporting your family from a single income causing you to struggle financially?
Are you struggling or feeling stressed about making your payments?
How we can help
We can work together to help you through this difficult time by discussing:
If your situation sounds similar, please contact us at your earliest convenience.
If someone close to you has recently passed away, we’ll do everything we can to ease the burden. Whether you’re worried about your financial situation or simply need to inform us, we’re here to help.
Your situation
Has someone close to you recently passed away?
Has this made it difficult to manage your financial situation?
Are you worried about making payments to American Express?
How we can help
We can work together to help you through this difficult time, by discussing:
If your situation sounds similar, please contact us at your earliest convenience.
If you have been diagnosed with a long-term physical or mental health condition, and you’re concerned about the effect your illness may have on your financial situation, talk to us about it.
Your situation
Have you been diagnosed with a long-term physical or mental health condition?
Are you unable to work due to your condition?
Has your illness made it difficult to manage your financial situation?
Are you worried about your debt?
How we can help
We can help reduce some of the pressure you may be feeling, by discussing:
If your situation sounds similar, please contact us at your earliest convenience.
If you’re having difficulty repaying multiple debts, you may want to contact a Debt Management Company.
Are you worried about multiple debts?
Often, debt management companies can help reduce the burden on you. However, some companies may charge you for their services. If you decide to use a Debt Management Company, we’re happy to work with them.
If you’re considering using a Debt Management Company, we strongly recommend you reach out to a free advice service, like the ones we have provided in the Useful Links section below.
Telephone us:
Our team of specialists are available
Mon-Fri 8am-9pm
Saturday 9am-9pm
Sunday 10am-6pm
Tel: 01273 576458
Free phone: 0800 876 6019
Fax: 01273 341703
Write to us:
American Express Services Europe
Limited Financial Difficulties
1 John Street
Brighton East Sussex, BN88 1NH
Mon-Fri 8am-9pm
Saturday 9am-9pm
Sunday 10am-6pm
Money Advice Service
For free, unbiased and easy-to-access money tools, information and advice,
England and Wales: visit moneyadviceservice.org.uk
Scotland: visit moneyadvicescotland.org.uk
Debt Action - Advice NI
If you live in Northern Ireland, visit debtaction-ni.net
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to adviceguide.org.uk
National Debtline
If you live in England, Wales or Scotland, visit nationaldebtline.co.uk
StepChange Debt Charity
For debt advice throughout the UK , visit stepchange.org
Advice UK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit adviceuk.org.uk
Christians Against Poverty (CAP)
For free debt advice in your home, check post code coverage at capuk.org
Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/legal-aid
Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help Visit financial-ombudsman.org.uk
