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If your Card was issued outside of the UK, please refer to your local American Express site for support.

Lost and Stolen Card

Lost & Stolen: 01273 696 933
(From abroad: +44 (0)1273 696 933)
Available 24/7
Manage your Card Account online with My Account

Email American Express

For assistance call: 0845 604 2634

Available 24/7

Please have your Card to hand when calling us.

American Express Charge Cards Customer Services
Available 24/7

Platinum Charge Card: 0845 608 0845

Platinum Card Travel: 0845 608 0846
(Mon-Fri 9am-5.30pm, Sat 9am-1pm)

The American Express® Card: 0845 604 2634

Gold Charge Card: 0845 604 2834

Centurion Card: 0808 100 50 50
(From abroad: +44 (0)1273 667 272)


Please have your Card to hand when calling us.

American Express Credit Cards Customer Services
Available 24/7

Platinum CashBack Credit Card: 0845 604 2638

Nectar Credit Card from American Express: 0845 600 5210

British Airways American Express Card: 0845 604 2532

Express Rewards Credit Card: 0845 604 2638

Costco TrueEarnings Credit Card: 0845 604 2638

Blue Card: 0845 604 2832

Gold Credit Card: 0845 604 2638

Green Credit Card: 0845 604 2638

American Express RED: 0845 600 3216

Starwood Preferred Guest® Credit Card: 0845 604 2516

Please have your Card to hand when calling us.

American Express Travel Services

General Information: 0870 600 1060  
(Mon-Fri 9am-5.30pm, Sat 9am-5pm)

Travel Insurance Quote:0800 028 7573
(Mon – Fri 9am – 5pm)

Customer support for online travel enquiries
0870 850 0380
(Mon –Fri 9am -5.30pm)

American Express Insurance

Travel Insurance: 0800 587 4000  
European Breakdown Cover: 0800 587 4000  
Opening Hours: M-F 9am-5pm

Complete your insurance Claim online
By clicking here you will be transferred to our online Claims pages hosted by AXA Travel Insurance. The information will be used in assessing your American Express insurance claim.

Repayment Protection: 0800 700 707  
Opening Hours : M-F 9am-5pm

 

Purchase Protection Claims: 01293 725 800
(Mon-Fri 8.30am-5.30pm)

Car & Motor Insurance quote: 0844 463 2686  
Opening Hours: M-F 8am-8pm , Sat 9am-4pm

Card Defence: 0845 408 2965
Available 24/7

Identity Defence: 0800 917 2530
Identity Defence Platinum: 0800 030 4714
Opening Hours: M-F 8am-8pm, Sat 8am-5pm

My Essentials (Gadget & Personal Item Insurance) Quote: 0845 147 9886    
Monday - Friday 9am-9pm, Saturday 10am-4pm
My Essentials Customer Services : 0800 022 4355
Opening Hours: Monday - Friday 8:30am-8pm, Sat 9am-5pm

 

Global Assist Hotline

+44 (0) 845 456 6524

Available 24/7

Travellers Cheques 

Lost / Stolen: 0800 521 313
(From abroad): +44 (0)1273 571 600

Available 24/7
The Membership Rewards® programme

0845 604 2839 

Available 7am-11pm 7 days a week

Please have your Card to hand when calling us.
Customer Services: 0845 603 1120
(Mon - Fri 8.00am - 6.00pm)
   

Authorisations: 0208 55 11 111
Available 24/7
 

To accept the card in your establishment: 
0800 339 911
(Mon - Fri 9.00am - 5.00pm)
 

To discuss a Cardmember dispute: 01273 576643
(Mon - Fri 9.00am - 5.00pm)
Available 24/7

Corporate Card: 0845 604 2550

Platinum Corporate Card: 0845 601 1202

British Airways Corporate Card: 0845 600 6203


Please have your Card to hand when calling us.
Moving to another Country? 

We can transfer your existing Card with Global Card Transfer. Learn more.
Complaints Procedures

We pride ourselves on our high quality products and customer service and take your concerns very seriously.

However, there may be times when you feel that our service has fallen below the standard you expect. If this is the case, and you wish to make a complaint, we will do our best to try and resolve the issue.

By clicking on the link below, you will access is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.

Our Complaints Procedures

Email us

Email American Express

To use our Secure Messaging Centre, you must be registered to manage your card account online. If you have already registered, please sign-in using your User ID and Password. Share my Screen