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TIP: A Fixed Contract specifies a precise maturity date. A Window Contract specifies a date range during which payments can be made until the full amount is settled by the maturity date.

Requesting a Quote

To access Incoming Forward Contracts, go to Create & Manage Payments > Incoming Forward Contracts, then:

  • 1Choose Fixed or Window from the Incoming Forward Type drop-down menu.

  • 2Select the Currency of Contract and enter the Contract Amount.

  • 3Enter the Maturity Date by which the full contract must be settled in the pop-up calendar.

  • 4Once you have entered all the mandatory information, click Quote.

  • 5The Summary box will then show details including the Currency of Contract, Product, Payment Amount, Rate, Total Cost, and Maturity Date.

TIP: The quote expiry date will be indicated in the orange box. If the rate expires, or if you are otherwise unsatisfied with the quoted rate, you can click Re-Quote for a new rate.

Completing your Payment

You have two options to complete your transaction:

  • 1If you have the required authorization, click Accept to execute the transaction immediately. As an additional security measure, you must re-submit your Username and Password. Then click Approve Payments. If successful, you will see 'Your Payment is Complete' followed by the Payment Reference Number.

  • 2If you do not have the required authorization level, click Send for approval and check the box to alert an approver by email. The transaction will be sent to Approve a Payment. For more details, view the Approve a Payment tutorial.

With both options, you will be able to Print Details of the transaction. To start the process again, click Create Another Contract.

Open Contracts

Any open contracts will be displayed in the lower portion of the Incoming Forward Contract section. Here you can view the details of each open contract, such as the Creation Date, Amount and Total Cost, and make drawdowns. To make a drawdown on an open contract, click the Drawdown button.

Creating a Drawdown

  • 1Choose Outgoing Wire or Outgoing Draft from the Product drop-down menu. The amount Available for Drawdown will be indicated.

  • 2Choose how much you wish to drawdown from the available amount by completing the Incoming Currency field.

  • 3Select the appropriate Credit Account from the drop-down menu.

  • 4Enter the Value Date you expect the funds to be received.

  • 5Once you have entered all the mandatory information, click Continue. The Summary box will then show details, including the Amount, Rate, Sub Total, Fee, and Total Cost.

Note: If the incoming drawdown is pending more than five business days before the payment is received, it may be cancelled.

TIP: It is not necessary to enter the incoming drawdown as it can also be entered by your Account Manager once the incoming payment is received. For further information on the date funds will arive, please consult Customer Services – details can be found at the end of this page.

Entering Payment Details for the Originating Payer

You must enter the information for the customer sending the payment. To do so, either Select from Your Existing Originating Payer List or Create New.

  • To select from the existing list, simply search or scroll through and click the appropriate one; the information fields on the right will be automatically populated.

  • To create a new ordering customer, manually enter the information in the fields on the right. For more details, view the Originating Payer tutorial.

Searching for a Bank

For outgoing wire transfers, the payee section will display the Search for Bank option. Here you can search for payee bank details either by IBAN or country. After entering your search criteria, click Search and select the appropriate bank from the results displayed below; the information fields will be automatically populated.

TIP: Should you wish to add a note, Notes to Payee will be sent with the payment instruction and are viewable by your payee. Notes for You/Internal comments are for your use only; they will not be viewable by your payee.

Completing your Payment

You have two options to complete your transaction:

  • 1If you have the required authorization, click Accept to execute the transaction immediately. As an additional security measure, you must re-submit your Username and Password. Then click Approve Payments. If successful, you will see 'Your Payment is Complete' followed by the Payment Reference Number.

  • 2If you do not have the required authorization level, click Send for approval and check the box to alert an approver by email. The transaction will be sent to Approve a Payment. For more details, view the Approving a Payment tutorial.

With both options, you will be able to Print Details of the transaction.

Contact us

Existing members

Our Customer Service team is available 24 hours a day, Monday through Friday. 1 833 319 7265.

New members

New to American Express? Give us a call on 1 833 319 7265. Our Customer Service team is available 24 hours a day, Monday through Friday.

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