If you have a problem or a complaint, please contact American Express Customer Service. You may contact FX International Payments Customer Service directly by calling 1-833-319-7265, Monday through Friday, 24 hours a day (Eastern Time) or via email firstname.lastname@example.org.
COLORADO CUSTOMERS: Please click to see a customer notice from the Colorado Division of Banking.
MARYLAND CUSTOMERS: The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding American Express Prepaid Card Management Corporation (License #9172; NMLS ID 913823) and/or American Express Travel Related Services Company, Inc. (License #9026; NMLS ID 913828) at: Office of the Commissioner of Financial Regulation, 500 North Calvert Street, Suite 402, Baltimore, MD 21202, Telephone: 1-888-784-0136.
TEXAS CUSTOMERS: After contacting our customer service division, if you still have an unresolved complaint, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov, email@example.com.