At American Express, we value your trust and respect your privacy.
Explore our Privacy Disclosures to learn more about our privacy policies, principles, and notices.
At American Express, we are committed to safeguarding your privacy. We want you to know how we may collect, use, share, and keep information about you and the choices that are available to you.
When we provide American Express products or services to you, we may also give you specific additional details about how we will use your Personal Information. If you have an American Express product or service that is not provided by American Express (such as a card issued by one of our partner banks), please review the relevant privacy notice that covers such product or service or contact your product or service provider for information about their privacy practices.
This online privacy statement applies to American Express websites, online applications ("apps") that run on smart phones, tablets, and other devices that link to this statement. It does not apply to those websites that have their own online privacy statements including the American Express Network website, amexnetwork.com.
Our websites and apps are not intended for children under 13 years of age. We do not knowingly solicit data online from, or market online to, children under 13 years of age.
Since we may change this online privacy statement, we recommend that you check the current version available from time to time. If we make changes to this statement, we will update the “Effective Date” at the top of this page.
Some Online Information is Personal Information.
In this statement, we also explain how we may combine Online Information with Other Information and how we then use the combined information.
The types of information we collect depends on which product or service you use.
Sometimes you give information directly to us (or to our Service Providers). For example, you might give us your name, account number, email, mailing address, biometric data, phone number, or date of birth when you:
We (and our Service Providers or Third-Party Ad-Servers) also collect information through Cookies and Similar Technologies. Most Cookies and Similar Technologies will only collect De-Identified Information such as how you arrive at our website or your general location. However, certain Cookies and Similar Technologies do collect Personal Information. For example, if you click Remember Me when you log in to our website, a cookie will store your username.
We (and our Service Providers or Third-Party Ad-Servers) may collect information using Cookies and Similar Technologies about:
We (and our Service Providers or Third-Party Ad-Servers) may also collect information made available through third-party platforms and apps (such as online social media platforms), through online databases or directories, or that is otherwise legitimately obtained. This information may be governed by the privacy notice(s) provided by the third party at the time of collection.
American Express has relationships with several third-party advertising networks and social media partners (also known as Advertising Partners) that allow us to serve you with targeted advertising that is relevant to you when you are on a third-party website. We only work with Advertising Partners who adhere to industry standards and provide you with the ability to opt out of such targeted advertising. We encourage you to learn more about targeted advertising and the choices you have by referring to the privacy statement and ad preferences of our Advertising Partners.
How do we treat your Personal Information?
We may share Personal Information as requires or as permitted by law, with:
We only share Personal Information with third parties for their own use with your consent, or, if applicable, as otherwise described in the Business Card Privacy Notice.
We may transfer Personal Information to Service Providers or companies within the American Express Family of Companies throughout the world, for example, to process transactions and provide you with our products or services. Regardless of where we process your information, we still protect it in the manner described in this online privacy statement and according to the applicable laws.
How do we handle Aggregated and De-identified Information?
Aggregated Information or De-identified Information does not identify you individually; it helps analyze patterns among groups of people. We may share Aggregated Information or De-identified Information in several ways, for example;
We use administrative technical and physical security measures to protect your Personal Information. These measures include computer safeguards and secured files and facilities. We take reasonable steps to securely destroy or permanently de-identify Personal Information when we no longer need it. We will keep your Online Information only as long as we must to deliver our products and services, unless we are required by law or regulation or for litigation and regulatory investigations to keep it.
You have choices about how American Express uses your information, such as how we market to you or how we manage Cookies and Similar Technologies.
We participate in the Digital Advertising Alliance (DAA) self-regulatory program and adhere to the DAA principles for Online Behavioural Advertising. Click here to learn more about the DAA and your choices related to Targeted Advertising. If you do not want to receive Targeted Advertising from American Express on websites, Click here. If you do not want to receive Targeted Advertising from American Express in apps, you can turn off mobile device ad tracking or reset the advertising identifier in your device setting, where these tools are available from your device platform, on each of the devices that you use. If you do not want to receive Targeted Advertising using precise location data, you can turn off location-based services in your device settings.
What are your choices about how we directly market to you?
You can choose how you would like to receive direct marketing communications - whether we send them to you through postal mail, email and/or telephone. If you choose to not receive marketing communications from us, we will honor your choice. Please be aware that if you choose not to receive such communications, certain offers attached to the product or services you have chosen may be affected. We will still communicate with you in connection with servicing your account, fulfilling your requests, or administering any promotion or any program in which you have elected to participate.
What other choices do you have?
You can also:
How can you update your Personal Information
Card Members can log in to their Card accounts at americanexpress.com to correct or update their Personal Information. They can also call the number on the back of their Card. Non Card Members can call the customer service number associated with their product.
Advertising Partners - social media and online partners such as Facebook and Google that act as Third-Party Ad-Servers, providing the technology to place ads on websites and apps and track how ads perform.
Aggregated Information - data or information relating to multiple people which has been combined or aggregated. Aggregated Information includes information that we create or compile from various sources, including card transactions or certain data from Cookies and Similar Technologies.
American Express (we, our, us) - the American Express Company as identified at the beginning of this online privacy statement.
American Express Family of Companies - any affiliate and subsidiary of, and any company owned or controlled by, the American Express Company.
Business Partners- any third parties with whom we conduct business and have a contractual relationship, such as a business that accepts American Express branded cards.
Co-brand Partners - businesses we partner with to offer cards featuring both brand logos.
Cookies and Similar Technologies - a cookie is a small data file that a website transfers to your computer's hard drive. We may place cookies when you visit our website or websites where our ads appear or when you make purchases, request or personalize information, or register for certain services. If you accept the cookies used on our website, websites that are “powered by” another company on our behalf, or websites where our ads appear, you may give us access to information about your interests. We may use that information to personalize your experience. Similar technologies such as web beacons, pixels, gifs, tags, and device ID technology also do the same thing. We use the term Cookies and Similar Technologies in this statement to refer to all technologies that collect information in this way.
De-identified Information - data or information used in a way that does not identify you to a third party. We often derive De-identified Information from Personal Information. It includes information that we may collect from various sources, such as card transactions or certain data from Cookies and Similar Technologies.
IP Address - a number assigned to a device when connecting to the Internet.
Online Information- data or information collected on the American Express websites and apps as well as on websites and apps of third parties relating to topics about our business.
Other Information- American Express internal information (for example, Card transaction data), external data that financial companies use to process applications and complete transactions, and other online and offline information we collect from or about you.
Personal Information- information that can identify a person, such as name, address, telephone number, and email address.
Service Providers- any vendor, third party and/or company that performs business operations on our behalf, such as printing, mailing, and other communications services (email, direct mail, etc.), marketing, data processing, servicing, collections, or ad management.
Targeted Advertising- Ads that we, or our Service Providers, or Third-Party Ad-Servers display on websites or in apps outside the American Express Family of Companies based on the preferences or interests inferred from data collected from a computer or device regarding viewing behaviors or app use over time and across different websites or apps. Targeted Advertising may occur across browsers or mobile devices that have been associated together.
Third-Party Ad-Servers- companies that provide the technology to place ads on websites (and apps) and track how ads perform. These companies may also place and access cookies on your device. The information they collect from our websites is in a form that does not identify you personally.
You may enforce these Principles in your country against any company in the American Express Group that is responsible for your personal data, as a third party contractual beneficiary to these Principles. If you have a complaint that we have breached these Principles and have attempted in good faith to resolve the complaint through our customer service process, but the complaint was not resolved by us within a reasonable amount of time, then you may enforce these Principles against us. If you complain to your local data protection authority and the data protection authority finds that we have breached these Principles, we will abide by the findings of the data protection authority, but we reserve the right to challenge or appeal such findings. These Principles do not affect any rights you have under applicable law, the requirements of any applicable regulatory data protection authority, or any other type of agreement that you may have with us.
These Principles emphasize our commitment to protect your personal data. They are binding on all companies in the American Express Group, demonstrating our commitment to privacy. In addition, each company in the American Express Group that holds personal data may maintain its own additional rules and practices for particular products or services, consistent with these Principles. If you have questions or comments about these Principles, please contact us at American Express.