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American Express Merchant Website Support Center 

 

Quickly get the information you need to manage your Merchant Account, Payments, and Disputes with ease.

Get Help by Topic 

 

No need to wait on the phone to chat with support. Learn how to manage your Merchant Account on your own time.

Support Center
payments

Manage Disputes Online

disputes-Opening in new window View All Disputes Articles

All Support Center articles refer to the new Disputes experience. If you are seeing a different view of Disputes, please use this User Guide for support.

Contact Us

Live Chat

 

Click the 'Chat' button once you login to your account to chat with a member of our service team. You can also access non logged in chat to help with registration or login difficulty.

Mon-Fri, 8:00am - 6:30pm ET

Email Us 

 

Send us email securely once you login regarding questions about the website or to request updates to your Merchant Account.

 

 

Call Us 

 

1-800-528-5200

Our customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.

 

 

Authorization Department – 1-800-528-2121 | Available 24/7

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