American Express Merchant Website
Support Center

American Express Merchant Website
Support Center

Questions? We've got your back.


From a beginner’s guide to useful tips for seasoned users, find everything you need to help you manage your account with confidence.


Website Overview

Merchant Website Training

A step by step guide to help familiarize you with each part of the website.

Top Tips

Top Tips

Learn how to get the most out of your Account Online with these tips.


How to register your account




How to navigate our site 




How to navigate Account Services 




How to manage Disputes




How to complete a Bank Change  



User Guides


Take a more detailed look at how things work in these three handy guides.


Frequently Asked Questions

Account Services


Contact Us

Live Chat


Click the ‘Chat’ button once you login to your account to chat with a member of our service team.
 You can also access non logged in chat
to help with registration or login difficulty (Mon-Fri, 8:00am-8:00pm ET).

Email Us


Send us emails securely regarding questions about the website or to request updates to your Merchant Account.


Call Us



Our customer care representatives will assist you Mon - Fri, 8:00am to 8:00pm, ET.