American Express Merchant Website Support Center
Quickly get the information you need to manage your Merchant Account, Payments, and Disputes with ease.
Get Help by Topic
No need to wait on the phone to chat with support. Learn how to manage your Merchant Account on your own time.
Explore the most popular articles:
Start managing your Merchant Account online >
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All Support Center articles refer to the new Disputes experience. If you are seeing a different view of Disputes, please use this User Guide for support.
Contact Us
Live Chat
Click the 'Chat' button once you login to your account to chat with a member of our service team. You can also access non logged in chat to help with registration or login difficulty.
Mon-Fri, 8:00am - 6:30pm ET
Email Us
Send us email securely once you login regarding questions about the website or to request updates to your Merchant Account.