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American Express Merchant Website Support Center

Quickly get the information you need to manage your Merchant Account, Payments, and Disputes with ease.

Get Help by Topic

No need to wait on the phone to chat with support. Learn how to manage your Merchant Account on your own time.

REGISTER FOR AN ONLINE ACCOUNT

MANAGING YOUR ACCOUNT

Featured Articles

Why manage disputes online? >

Enrolling in Disputes >

Managing a Dispute Case >

Navigating to Payments >

View your Settlements >

View your Submissions >

Edit Bank Information >

Create New Merchant IDs >

Registering for an Online Account

Explore the most popular articles:

View All Registration Articles

Support Center: Registration

Managing Your Account

Access my account servicing page >

View and Update your Account >

Edit Account Information >

Edit Bank Information >

View All Account Services Articles

Support Center: Payments

Manage Payments Online

Explore the most popular articles:

View All Payments Articles

Manage Disputes Online

Managing a Dispute Case >

Adding Documents to a case >

How to use the Disputes Summary Table >

View All Disputes Articles

All Support Center articles refer to the new Disputes experience. If you are seeing a different view of Disputes, please use this User Guide for support.

Contact Us

Live Chat

Click the 'Chat' button once you login to your merchant account to chat with a member of our service team. You can also access non logged in chat to help with registration or login difficulty.

Mon-Fri, 8:00am - 6:30pm ET

Email Us

Send us email securely once you login regarding questions about the website or to request updates to your Merchant Account.

Call Us

Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.

Authorization Department – 1-800-528-2121 | Available 24/7