Explore the Payments Default View

Within the Payments tab, you have the ability to view: 


Settlements - Paid and pending settlement information for your chosen date range.

Submissions -  A clear view of all the submissions you have made to American Express.

Transactions - A look at all of your American Express transactions (sales and credits) that have been received by American Express.

Adjustments & Chargebacks - A list of all your chargeback and other adjustments that have been applied to your submissions.

Statements & Reports - Download monthly and annual E-Statements and custom reports. Save customizable reports as templated and schedule regular downloads in your Report Library.

More Options Tab

  • Acitivity Types
  • Authorization Requests
  • Authorization Integrity Fee
  • Other Activity 
  • Gross Pay Debits

Note: For newly enrolled users, payments data will be available within four hours.

Screenshot of Payments Navigation

Contact Us

Live Chat


Click the 'Chat' button once you login to your merchant account to chat with a member of our service team.

Mon-Fri, 8:00am - 6:30pm ET

Email Us 


Send us email securely once you login regarding questions about the website or to request updates to your Merchant Account.

Call Us 



Our Merchant customer care representatives will assist you Mon-Fri, 8:00am to 8:00pm, ET.