Google Pay^TM - Frequently Asked Questions

As used by American Express in these Frequently Asked Questions (FAQs), “Google Pay” is the Google service that allows Card Members to make in store, in-app, and online payments where Google Pay is accepted using an eligible American Express Credit or Debit Card or a virtual account number associated with an eligible American Express account (each a “Card”). 

“Google Wallet” is the Google service that allows you to add a digital version of an eligible Card to the Google Wallet app on devices supported by Google.  

U.S. American Express Card Members and Debit Card Holders can use their Card with Google Pay at participating merchants for payments in-store, in merchant apps, or online, wherever American Express Cards are accepted. 

You can use Google Pay to make payments with your supported device wherever American Express contactless payments are accepted. Be sure to check for the Google Pay and/or the contactless symbol at checkout.

You can also use Google Pay in participating merchant apps with supported devices. Check for the "Google Pay" or ''Buy with GPay'' button at checkout within the apps. For a list of where you can pay with Google Pay, visit Google Support.

• Eligible American Express Cards include U.S. Consumer or Small Business Credit or Charge Cards issued by American Express National Bank.
  
  
• The following Debit Cards issued by American Express National Bank are eligible:
  • American Express Debit Card
  • American Express Business Debit Card
     
• The following American Express Corporate Cards issued by American Express Travel Related Services Company, Inc. to an employee of a commercial Card customer working in the United States are also eligible:
  • American Express Corporate Green Card 
  • American Express Corporate Gold Card 
  • American Express Corporate Platinum Card 
  • American Express Corporate Centurion Card 
  • American Express Corporate Meeting Card 
  • American Express Business Travel Account 
  • American Express Corporate Defined Expense Program Corporate Card 
  • If you have an American Express Corporate Purchasing Card, American Express Corporate Meeting Card, or American Express Business Travel Account, please contact American Express to determine your eligibility for Google Wallet.
     
• The following American Express-branded and third-party branded Prepaid Cards are also eligible:
  • American Express Gift Cards (including American Express mall-branded Gift Cards) 
  • American Express Business Gift Cards 
  • American Express Reward Cards 
  • Serve^® American Express
  • Serve^® American Express^® Jackson Hewitt^®
     
• Virtual account numbers associated with eligible American Express accounts are eligible.

If you have a valid American Express Card issued by a licensed third party, please check with your Card issuer if you're eligible to participate.

All Cards must be active and in good standing to be eligible for Google Pay.

Please visit Google Wallet Help for information about supported devices to use with Google Pay.

We won’t share your full account information with Google. To deliver the best Google Pay experience, we’ll share certain Card information with Google, such as the unique digital number associated with your physical Card, the last four digits of your physical Card, and your most recent transaction information for each Card you selected to add to your Google Wallet.

For more information about Google accounts, please visit Google Support. 

We’ll share your recent transaction information made with an eligible Card that has been added to Google Wallet with Google, even if the transaction was made outside Google Pay.

You can opt out of sharing your recent Card transactions made outside of Google Pay by going into your “Settings” in the Google Wallet app and turning off “Non-Device Transactions”. Once you opt out, American Express won’t share your recent Card transactions made outside of Google Pay with Google.

If you don’t want American Express to share your recent Card transactions made using Google Pay, then you may delete your Card from the Google Wallet.

Your Card on your supported device is protected by your device lock (e.g., PIN, password, or Face Unlock).   

Your physical Card details in your Google Wallet are never shown in the app or shared with the merchant when you make payments.  

Please visit Google Support for more information.

To add your Card to Google Wallet to make purchases using Google Pay, visit Google Wallet Help.

You can also add your eligible American Express Credit Cards from the Amex App by following these steps:
 

1. Log in to your Amex App with your User ID and password. 
2. Tap or click “Account”, then “Add Card to Wallets & Merchants”, and finally, “Google Pay”. 
3. Select the Card you want to add to Google Wallet and follow the remaining instructions on the screen. 
    

Keep in mind that you must accept the American Express Terms of Use each time you add a Card to Google Wallet and that you're also subject to Google's own terms and conditions.

The Security Code for your American Express Card is the 4-digit, non-embossed number printed on the front of your physical Card. For security reasons, you'll be required to enter your Security Code when adding your Card to Google Wallet. 

We may ask you to enter a one-time verification code to confirm your identity, for security purposes. This code is a unique series of numbers and/or letters that you'll receive via email or text. If prompted, select how you want to receive the one-time verification code, and then enter that code into the appropriate field. 

Your one-time verification code may expire if you aren’t able to enter it within 10 minutes. You can request another code by selecting your preferred verification option again. If you're unable to get a one-time verification code, please contact us by calling the number on the back of your Card. 

Yes, you can add your Card to the Google Wallet on multiple devices. Please note that your Card must be added to each device separately.

Yes. At this time, American Express allows multiple eligible American Express Cards in the Google Wallet app on a device.

For your security, when you add your American Express Card to Google Wallet, a digital version of your physical Card number is created that is a unique number associated with your physical Card. This digital version of your physical Card is unique to the device and used to identify Google Pay transactions made with this physical Card. To view the last four digits of the digital version of your Card number, tap on your Card in the Google Wallet app and scroll down to your Card details.

With the exception of Debit Card transactions, all transactions completed with Google Pay will appear as “GglPay” and the merchant’s name on your American Express Billing Statement once they are posted.   

For Debit Card transactions completed with Google Pay, the merchant’s name will appear on your American Express Rewards Checking or American Express Business Checking monthly statement. 

Yes, you can receive refunds to your Amex account for a purchase made with Google Pay in accordance with the merchant’s refund policy. You may be asked to provide the last four digits of the digital version of your physical Card number to the merchant. To locate this, tap on your Card in the Google Wallet app on your device and scroll down to your Card details.

Yes, you receive the same rewards and benefits of your American Express Card when you use it with Google Pay. Please visit your Card account on americanexpress.com or in the Amex App to see your individual Card benefits. 

If you're having difficulty with your software or hardware, please visit Google Support. 

You can view and manage your Card(s) added to the Google Wallet app and in the Wear OS by Google app. When you tap on your Card, then scroll down to view your Card details including transactions and your digital Card number. You may remove one or more of your eligible Cards by tapping or clicking “Remove Card” or "Deactivate in-store”.  

Visit Google Support to learn more about how to view and manage your Card(s) in Google Wallet. 

You can view and manage your Card(s) added to Google Wallet on americanexpress.com, with the exception of the American Express Debit Card, the American Express Business Debit Card, and American Express Prepaid/Gift Cards, by following these steps: 

1. Log in to americanexpress.com with your User ID and password.     
2. Select your eligible Card.     
3. Tap or click “Account Services”, then “Card Management”, and finally, “Manage Digital Wallets”.      
4. Locate the device and select: 
    

•  “Resume” to resume the functionality to make payments using the selected Card with Google Wallet. Please know that this option will only appear if you “Suspend” your Card added to Google Wallet.  
• “Remove” to remove your Card from Google Wallet. If you want to add your Card to Google Wallet again, please see the FAQ above, “How can I add my Card to Google Wallet?” 

For American Express Debit Cards and Prepaid/Gift Cards, you can view and manage these Card(s) in the Google Wallet app or at wallet.google.com.

If you want to “Suspend” your Card to temporarily suspend making payments using your Card with Google Wallet on your device, please contact us. For virtual account numbers associated with an eligible American Express Business Card or Corporate account, contact us at 1-844-751-0188.

If you believe your supported device or Google Wallet Card information has been lost, stolen, or compromised in any way, call American Express immediately at the number on the back of your physical Card. For virtual account numbers associated with an eligible American Express Business Card or Corporate account, contact us at 1-844-751-0188. You can also go to Android Device Manager to help you find, lock, and erase your device.

To “Remove” your eligible Card, see the FAQ above, “Can I view and manage my Card(s) in Google Wallet on americanexpress.com?” for information on how to suspend or remove your Card. 

After you’ve added your Card to Google Wallet, you’ll receive “Transaction Notifications” on your device for Card transactions in the Google Wallet and outside the Google Wallet. These push notifications display purchases made with Google Pay or your physical Card. You can turn off these notifications under “Settings” in the Google Wallet app.

For American Express Debit Cards and Prepaid Cards, you're required to update your Google Wallet app with your replacement Card information.

 
 For all other Cards, you're not required to update your Google Wallet app with your replacement Card information. The digital version of your physical Card is automatically connected to your new Card number. You can use your Card in Google Wallet for purchases before receiving your new physical Card. If you have any questions, please feel free to contact us. We’re available 24/7. 

The Google Wallet app tries to provide you with the most relevant information about the places where you’ve made payments with your Card, whether or not you’ve used Google Pay. From time to time, information about the merchant locations where you’ve used Google Wallet (such as the business name and street address) may be displayed differently in your Google Wallet app than the information on your American Express statement. Please know this does not affect your purchase transactions.

If you notice any incorrect information on your American Express statement, call American Express immediately at the number on the back of your physical Card. For virtual account numbers associated with an eligible American Express Business Card or Corporate account, contact us at 1-844-751-0188.

If you notice any incorrect information on your Google Wallet app that is different from your American Express statement, please contact Google Wallet Help Center.   

You may also receive notifications and see transactions listed for pre-authorizations that haven’t been posted to your Card account yet. For example, a hotel or gas station may pre-authorize an amount initially, then submit the final charge based on the actual amount of your purchase. Please refer to your official American Express Card account information on americanexpress.com or in the Amex App.

If you believe your Card information has been lost, stolen, or compromised in any way, immediately contact us or call the number on the back of your physical Card. 

For virtual account numbers associated with an eligible American Express Business Card or Corporate account, contact us at 1-844-751-0188.    

You can also temporarily freeze your American Express Credit Card, American Express Debit Card, and American Express Business Debit Card.

• For American Express Credit Cards, you can temporarily freeze your Card in the Amex App or on americanexpress.com. 
• For American Express Debit Cards, you can temporarily freeze your Debit Card in the Amex App. 
• For American Express Business Debit Cards, you can temporarily freeze your Debit Card by logging in to the American Express Business Blueprint^TM app or americanexpress.com. 

Google Wallet for children is a Google feature that enables children who are Additional Card Members to add their Card to a Google Wallet via Google Family Link. Please note that not all eligible American Express Cards permit children to be an Additional Card Member.