All open and eligible Citi Hilton Honors Card accounts were transferred to American Express as of January 30, 2018. The Hilton Honors American Express Card that replaced your Citi Hilton Honors Card is now available for use. American Express is now the exclusive issuer of the Hilton Honors credit card program.

If Citi contacted you about your account not transferring to American Express, then you will not receive a Hilton Honors American Express Card as part of this transfer. If Citi did not contact you, please visit americanexpress.com or call us at 1-833-698-2566 (336-393-1111 for international) to discuss the status of your account and request a replacement Card, if necessary.

If you already had a Hilton Honors American Express Card, you still received an additional Hilton Honors American Express Card if your Citi Hilton Honors Card was transferred to American Express. Please contact American Express Customer Care and we’ll be happy to discuss options for your accounts. If you already have a Hilton Honors American Express Card, it was updated with new features and benefits effective January 18, 2018.

If your Card is not working, please contact American Express Customer Care to discuss the status of your account. Please note that residents of California must confirm their Card at americanexpress.com/confirmcard before it will be available to use.

You are welcome to apply for a new Hilton Honors American Express Card at any time on americanexpress.com.

No. As long as your Citi Hilton Honors Card account was open and eligible, it automatically transferred to American Express on January 30, 2018. If you cancelled your Citi Hilton Honors Card before January 30, 2018, your account did not transfer to American Express. Please note that if you cancelled your Citi Hilton Honors Card between November 17, 2017 and January 30, 2018, you may have received a Hilton Honors American Express Card in the mail in January 2018 but the Card will never be activated. Please go ahead and destroy the Card if you received it.

If you cancelled your Citi Hilton Honors Card between November 17, 2017 and January 30, 2018, you may have received a Hilton Honors American Express Card in the mail. However, the Card will not be activated or available to use at the point of sale as your account was not transferred to American Express. If you are unsure about the status of your account, you may call American Express using the number on the back of the Card to confirm your account status.

If you had an open and eligible Citi Hilton Honors Card, you received the Hilton Honors American Express Card. If you had an open and eligible Citi Hilton Honors Reserve Card, you received the Hilton Honors American Express Ascend Card. There is no need to reapply and American Express did not perform a credit check as part of the transfer.

If you would like to change to a different Hilton Honors American Express Card, such as the Hilton Honors American Express Aspire Card, please contact American Express Customer Care on or after February 1, 2018 and we’ll be happy to discuss your options.

Any unpaid balance(s) on your Citi Hilton Honors Card were transferred to your new account with American Express.

Yes. The account numbers for you and your authorized users, if any, have changed. You will need to provide your updated account information to all merchants with whom you have recurring automatic payments (such as your utility provider, mobile phone provider or fitness center), card information stored on file (such as HiltonHonors.com, Amazon.com and Uber), digital wallets (such as Apple Pay and Samsung Pay) and any bill payment services you may use to pay your credit card bill. Your Hilton Honors account number has not changed.

Yes. You can create and manage an online account at americanexpress.com. If you already have an online account with americanexpress.com, you are able to link your Hilton Honors American Express Card to your existing user profile.

Your authorized users, if any, remain on your account. You should have received replacement Cards for your authorized users when you received your new Card in January. All Cards were mailed to the basic/primary account holder’s address that was on file with Citi as of mid-November 2017.

Your authorized users have a different account number than the basic/primary account holder. Their transactions will appear in a separate section of your billing statement. If you would like to give any of your authorized users full access to manage your account, we invite you to set them up as an Account Manager on americanexpress.com/accountmanager or by calling the number on the back of your American Express Card. The Account Manager can handle tasks such as viewing statements, making payments, and disputing charges. For more information about Account Managers, visit americanexpress.com/accountmanager.

Yes. Contactless technology allows you to make quick and easy payments with a simple tap. To pay using your contactless feature, look for the contactless symbol on the reader at participating merchants. Then tap your Card on the reader. It’s as simple as that. If the merchant does not accept contactless payments, you can still use your Card the same way you do today.

Your payments must now be directed to American Express.

Here’s how to pay your American Express bill:

AutoPay: You can enroll to have your payments automatically deducted from your bank account using our AutoPay service. This enrollment can be completed at americanexpress.com/autopay or by telephone.

Online: You may schedule your payments online at americanexpress.com.

Telephone: You may make a payment through our automated voice response system or with one of our Customer Care Professionals by calling 1-800-I PAY-AXP (1-800-472-9297).

Mail: You may mail your payment to American Express. Your billing statement will include the appropriate address for mailing your payment.

Bill Pay Agency: Please update any financial institutions or third party bill pay agencies with your new Hilton Honors American Express Card number and mailing address for payments. You must update this information with the bill pay agencies to ensure timely payments to your American Express account.

No. Your AutoPay enrollment with Citi did not transfer to American Express. AutoPay payments with Citi that were scheduled to occur on or after January 30, 2018 will be cancelled by Citi. You can enroll in American Express’ AutoPay service to have your payments automatically deducted from your bank account. This enrollment can be completed at americanexpress.com/autopay or by telephone.

Your due date will remain the same as the due date you had with Citi unless your Citi due date was the 24th of the month. In that case, your new American Express due date will fall on the 27th of the month. As a reminder, American Express will allow you 25 days to pay your bill and you can confirm your due date on your monthly billing statement.

Yes. You can enroll in paperless statements at americanexpress.com/gopaperless.

When you begin using your Card, you will earn:

7X Hilton Honors Bonus Points for each dollar of eligible purchases charged on your Card directly with a property within the Hilton Portfolio.

5X Hilton Honors Bonus Points for each dollar of eligible purchases on your Card at U.S. restaurants, at U.S. supermarkets, and at U.S. gas stations.

3X Hilton Honors Bonus Points for all other eligible purchases on your Card.

You will also enjoy complimentary Hilton Honors Silver status with your Card. Plus, spend $20,000 on eligible purchases on your Card in a calendar year and you can earn an upgrade to Hilton Honors Gold status through the end of the next calendar year.

There are no foreign transaction fees from American Express when using your Card overseas.

Terms and Limitations Apply.

When you begin using your Card, you will earn:

12X Hilton Honors Bonus Points for each dollar of eligible purchases charged on your Card directly with a property within the Hilton Portfolio.

6X Hilton Honors Bonus Points for each dollar of eligible purchases on your Card at U.S. restaurants, at U.S. supermarkets, and at U.S. gas stations.

3X Hilton Honors Bonus Points for all other eligible purchases on your Card.

Earn a Weekend Night Reward from Hilton Honors after you spend $15,000 on purchases on your Card in a calendar year.

You will also enjoy complimentary Hilton Honors Gold status with your Card. Plus, spend $40,000 on eligible purchases on your Card in a calendar year and you can earn an upgrade to Hilton Honors Diamond status through the end of the next calendar year.

Get access to 1,000+ airport lounges after you enroll in complimentary Priority Pass™ Select membership. Plus, get 10 free lounge visits each year, after which you pay U.S. $27 per person per visit.

There are no foreign transaction fees from American Express when using your Card overseas.

Terms and Limitations Apply.

All of your earned points remain in your existing Hilton Honors account and your Hilton Honors account number has not changed.

Citi Hilton Honors Reserve Cardholders who are transferred to American Express are eligible to receive a one-time carryover of your Citi Reserve Weekend Night Reward if you spend $10,000 within your current anniversary year. This includes purchases on your Citi Hilton Honors Reserve Card from the start of your anniversary year with Citi through January 29, 2018 and purchases on your Hilton Honors American Express Ascend Card from January 30, 2018 through the end of your current anniversary year. Your Card’s anniversary year start and end dates did not change when your account was transferred to American Express. Please contact American Express Customer Care if you are not aware of your anniversary year end date.

As part of your new Hilton Honors American Express Ascend Card, you can earn a Weekend Night Reward if you spend $15,000 on purchases each calendar year. For 2018, this will include purchases on your Citi Hilton Honors Reserve Card from January 1-29, 2018 and purchases on your Hilton Honors American Express Ascend Card from January 30 through December 31, 2018.

After you meet the purchase requirement, Hilton Honors will send the Weekend Night Reward(s) in an email within 6-8 weeks. If you already reached the purchase requirement for the Citi Reserve Weekend Night Reward at the time your account was transferred to American Express on January 30, 2018, Hilton Honors will send the one-time carryover Citi Reserve Weekend Night Reward in an email by the end of February 2018. As a reminder, Hilton Honors sends the Weekend Night Rewards to the email address on your Hilton Honors account. Please make sure your preferred email address is on your Hilton Honors account profile.

American Express has a suite of shopping and travel benefits including Purchase Protection, Return Protection and Car Rental Loss and Damage Insurance. Details about the specific terms and conditions of these benefits were included in the mailing that accompanied your new Card and can be found on americanexpress.com.

You will retain your Citi Hilton Honors Card travel and shopping protection benefits for purchases made using your Citi Hilton Honors Card before January 30, 2018. You may file a claim on and after January 30, 2018 under the current benefit terms, but only for purchases made before January 30, 2018 using your Citi Hilton Honors Card. Please note that all claims filed after January 29, 2018 must be made by calling 1-866-918-4670.

Please contact Citi directly with questions about their Payment Safeguard / Debt Protection program at 1-800-934-1137.

No. Your Quick Lock settings did not carry over to your new Hilton Honors American Express Card.