Why didn’t I earn Membership Rewards® points and how can I reinstate them?

If you did not make a timely payment for the minimum amount due on your Card Account’s billing statement, you will not earn the Membership Rewards® points associated with that statement.

Once your Card Account is made current, you can earn the points associated with a statement through your online account or you can chat with one of our Customer Care Professionals by calling the number on the back of your Card.

Points can only be reinstated within 12 months of the applicable statement closing date for which you did not earn them. There is a $35 fee for each billing period and each Card Account for which you reinstate points.

For more information, please see the Membership Rewards Terms and Conditions.