*The Amex 2020 Digital Payments Trendex survey was conducted online among a sample of 400 business leaders in the U.S. who have responsibility for making decisions regarding customer payment options, IT/data security, or online sales strategy and planning. The sample for the study came from an online panel. Fieldwork was conducted between July 30-August 7, 2020.
2 You are not required to collect American Express Card Member signatures on any card-present transactions. You will not be held liable for fraud chargebacks for not having a signature on card-present transactions, and signed receipts are no longer required as supporting documentation for disputes.