Eliminate manual tasks from your reconciliation and disputes process by automating and customizing how you receive and manage financial transactions and settlement information.
Create and send files as settlements/disputes are ready. You can also request empty files to be sent as scheduled, even when no transactions have occurred.
Retrieve data files via Secure File Transfer Protocol (SFTP), using Secure Socket Layer (SSL). Files are safely transferred across an encrypted channel in compliance with American Express security policies and industry standards.
Easily reconcile data with transactional referencing, including: Invoice Reference Number (30 bytes), Transaction ID, Approval Code and specific industry referencing.
Mask the five middle digits of the Card Member number to help protect data and minimize exposure, e.g. 123456XXXXX1234.
Raw Data automates the reconciliation process, integrating data directly into your accounting systems to help avoid the errors of manual-processing. It’s typically recommended for Merchants with more than 100 transactions a day and is available in all proprietary markets around the world.
Following the submission of your transactions to American Express:
Raw Data offers a simpler way to manage, process and reconcile disputes. This end-to-end solution automatically imports inquiry and chargeback data, helping avoid manual-processing errors. This means you can save time and potentially reach a resolution faster. The Disputes product is recommended for Merchants with a high volume of disputes and is available in all proprietary markets globally.
After dispute is raised to Amex by Card member: