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See how American Express Membership gives you more.




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Complimentary  Travel Credit  or  Flight

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Complimentary  Travel Credit  or  Flight

We love to help our Card Members travel. That’s why we offer a Complimentary Flight2 or Travel Credit3, on eligible American Express Cards.

Available each year you renew your Card Membership, your Complimentary Flight or Travel Credit can help make your next trip even sweeter. Whether you're itching for adventure or simply want to indulge, it’s yet another way American Express can help you get even more out of your membership.

Travel Credit, Eligible Cards

Platinum Edge

Platinum Card

Explorer Card

Qantas Ultimate Card

Complimentary Flight, Eligible Card

Velocity Platinum Card

Q: Where can I fly with the American Express Velocity Platinum Card complimentary flight?
A: Each Flight must be a non-stop Economy return flight between a Departure City and one of its corresponding Arrival Cities as identified on the flight map available here.

Q: How do I redeem and book my Complimentary Flight or Travel Credit?
A: Redeeming your Complimentary Flight or Travel Credit is easy and our team is here to help.

Complimentary Flight - To book, call the number on the back of your Card between Monday and Friday, 7.00am – 6.00pm (AEDT/AEST). Once your eligibility has been confirmed, American Express Membership Travel Services will process the booking.

Travel Credit - To redeem your Travel Credit, login with your Online Account details at American Express Travel and select your itinerary. When you’re ready to checkout, simply redeem your Travel Credit against your booking. Please note that if you hold the American Express Qantas Ultimate Card, the Qantas Travel Credit can be redeemed for bookings of eligible Qantas flights only.

Q: How often will I receive a Complimentary Flight or Travel Credit?
A: You are entitled to one Complimentary Flight or Travel Credit in each full year of Card membership. A membership year starts on the date your eligible Card is issued or any anniversary of that date.

Q: I didn't use my flight or Travel Credit last year can I get 2 flights this year?
A: Your Complimentary Flight or Travel Credit must be booked before the end of each membership year. Benefits cannot be carried forward to any subsequent year.

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Travel  Insurance

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Travel  Insurance

Whether you’re travelling for business or pleasure, travel insurance is an essential part of any trip. This great travel benefit from American Express means you could be covered for international or domestic travel when you book and pay for your trip with an eligible American Express Card.

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Airport  Lounge Access

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Airport  Lounge Access

Access to the American Express Card Member lounge at Sydney International Airport could make all the difference to your next trip. Equipped with everything from high speed Wi-Fi to bars and buffets, this oasis away from the crowds is just what you need to relax before your flight. This great American Express travel benefit grants eligible Card Members 2 complimentary airport lounge visits each year.

Eligible Cards

Explorer

Platinum Card

Qantas Ultimate

Velocity Platinum

Platinum Reserve

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Travel with  points

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Travel with  points

Whether you’re planning a business trip, a weekend away or an overseas holiday, American Express Travel Rewards can help you get there. With several options to choose from, the choice is yours:

1) American Express Travel Online - With 100 years of travel expertise, our travel network, American Express Travel Online, provides exceptional service and support from the moment you book. Card Members can also book with Membership Rewards points and enjoy no restrictions, no block out dates and no fees4.

2) Webjet - Our partnership with Webjet gives Card Members over 30 airlines to choose from when your Membership Rewards points are used to book online5.

3) Helloworld Travel - For those travellers who prefer to book and plan their trip in person, our partnership with Helloworld Travel can help. Find a Helloworld Travel agent near you and use your Membership Rewards points to help pay for some or all of the cost5.

4) Airline and Hotel partners - With up to 9 airline transfer partners and 2 hotel partners for our Card Members to choose from6, you can transfer your points directly to your preferred airline or hotel to travel practically anywhere in the world. Once your points have been transferred, all you have to do is make your booking. View transfer partners.

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Luxurious  stays

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Luxurious  stays

Turning back the crisp white sheets in a great hotel is one of the great joys of travel. Another is knowing you’ve paid partly or fully with points. American Express Travel Online4 can help you find the perfect place to rest your head or, you can easily transfer your American Express Membership Rewards points to one of our 2 hotel partners to book direct if you’d prefer.

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Good food  across the globe

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Good food  across the globe

A truly exciting service for lovers of good food is Taste, from American Express Invites. Chosen by a team of global dining experts, Taste-listed restaurants are recommended local favourites. They also offer Card Members something special on the house with the choice of a discount on your bill, complimentary bottle of wine or appetizer. So wherever you find yourself in the world, you can find a great dining experience and earn Membership Rewards points while you dine with American Express.

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Take to  the road

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Take to  the road

Whether you’re picturing yourself in a sports car in Paris or a 4WD in the Australian Outback, we can put you there. American Express Travel makes it easy to organise your transportation at virtually any destination in the world, and you can even pay with American Express Membership Rewards points if you choose4. Our online booking system makes it incredibly easy to make sure you’ve got wheels when and where you need them.

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Global  Card Support

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Global  Card Support

Taking care of our Members is our priority. No matter where you are in the world, we'll be here when you need us 24/7. It’s extra peace of mind to know that help is just a phone call away. Call our Customer Service Centre on 1300 882 538, or +61 2 9271 8669 from anywhere in the world.

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Terms and Conditions

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1. All flights are subject to availability and American Express does not guarantee that seats or tickets will be available on the dates or times that you may wish to fly. Seat availability may be limited to certain dates and/or flights and it may be more difficult to book seats around public holidays, school holidays or special events.

2. The complimentary domestic economy Virgin Australia return flight is only available between selected Australian cities and is available for booking by American Express Velocity Platinum Card Members after your first Card spend in the first year, and then after your first Card spend each year after the anniversary of your Membership. All flights are subject to availability and neither Virgin Australia nor American Express guarantees that seats or tickets will be available on the dates or at the times you may wish to fly. Seat availability may be limited to certain dates and/or flights and it may be more difficult to book seats around public holidays, school holidays or special events. Some flights may not have any seats available for redemption. Route availability is subject to change without notice. All travel is subject to the American Express Velocity Platinum Card Benefits Terms and Conditions available here and travel is subject to Virgin Australia Conditions of Carriage available at virginaustralia.com.

3. Travel Credit. To redeem the Travel Credit, you must have paid the annual fee and minimum payment by the due date. The Travel Credit can be redeemed against any single eligible online travel booking. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. For bookings less than the full Travel Credit value, any unused portion of the Travel Credit will be forfeited.

Platinum Travel Credit. Platinum Card Members are eligible for one Travel Credit of $300 per year on annual Card fee renewal date. The $300 Travel Credit can be redeemed against any single eligible travel booking when booking online through americanexpress.com.au/platinumtravel or by phone through your Platinum Travel Service. If the full Travel Credit amount is not redeemed against a single travel booking then the remaining amount will be forfeited. The Travel Credit can be used for 365 days from date of issue and cannot be carried forward to any subsequent year. Supplementary Card Members and American Express Platinum Business Cards are not eligible for this benefit. Card Members are only able to redeem one Travel Credit per booking. If a Card Member holds more than one Travel Credit across multiple American Express® Cards, the Card Member can choose which Travel Credit they would like to redeem against their booking. Refunds may be permitted based on supplier cancellation policy. The amount refunded will be the value of the booking, less supplier fees and the Travel Credit where applicable contributed by American Express. There is no refund on the Travel Credit. If a booking has been cancelled the travel voucher for that year will be forfeited. Changes to bookings are permitted subject to supplier Terms and Conditions. Booking amendment fees may apply. Membership Rewards points will not be earned on the Travel Credit. An eligible travel booking includes Flight, Hotel, Car Hire and Experiences bookings only. The Credit may not be used towards Cruises. The Travel Credit may not be used towards Hotel and Car Hire bookings where payment is made directly to the supplier (i.e. FINE HOTELS & RESORTS). Travel services provided American Express International, Inc. ABN 15 000 618 208. Incorporated with Limited Liability in Delaware, USA.

Qantas Travel Credit. To receive the Qantas Travel Credit, you must have paid the annual Card fee and minimum payment by the due date. The $450 Qantas Travel Credit can be redeemed for any eligible Qantas flight booked (i.e. a QF flight number on your ticket) and paid online through American Express Travel in a single booking. All travel is subject to Qantas Conditions of Carriage. The Travel Credit can be used for 365 days from the anniversary date and cannot be carried forward to any subsequent year. For bookings less than $450 any unused portion of the Qantas Travel Credit will be forfeited. The Qantas Travel Credit will be available each year of Card Membership, as long as you have paid the annual fee and your account is current and in good standing. Subject to Qantas Travel Credit, Terms and Conditions.

4. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Points cannot be used for Cruise Privileges bookings. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.

5. A minimum of 7,500 points must be redeemed at any one time. You can redeem points for prepaid travel of a nominated value through Webjet.com.au and helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Partner Terms and Conditions apply. Webjet is not available to Card Members enrolled in the Gateway program. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.

6. This is available to primary Card Members enrolled in the Ascent, Business Ascent, Spirit, Ascent Premium and Gateway Membership Rewards program. Qantas Frequent Flyer is only available as partner in Business Ascent and Ascent Premium program. Virgin Atlantic Flying Club is not available as an Airline Transfer Partner in Gateway program. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Points transferred to Airline Transfer Partner are not reversible and is subject to the terms and conditions of the partner programs. The minimum requirement and transfer rate varies. Subject to the Membership Rewards Terms and Conditions.