When you travel, don’t let an accident trip you up. When you book and pay for your return travel with your American Express Card, you’ll get domestic and overseas Travel Insurance1 – covering from lost baggage to emergency medical expenses. And if you’re travelling with your spouse or children under the age of 22, they’ll be covered too.
Your complimentary Travel Insurance gives you:
Key limitations and exclusions:
For full details of the insurance cover, including terms, conditions and exclusions, please refer to the Platinum Reserve Credit Card Insurance Terms and Conditions here.
When you’re far from home, you want help to be close by. That’s why, as soon as the unexpected happens, you can reach us by calling the number on the back of your Card 24/7 and we will ensure you get assistance from someone who speaks your language. Make sure you contact us first or your claim may be affected. If you’ve called us and would like to proceed with submitting your claim, visit the Chubb Claims Centre for American Express Card Members.
You can earn a $400 Travel Credit2 just by holding an American Express Platinum Reserve Credit Card. Each anniversary year, you’ll receive the Travel Credit to use towards flights, hotels, experiences or car hire booked online at American Express Travel.
Redeeming your Travel Credit is easy
1. Log in at American Express Travel Online using your American Express ID and password
2. Search airline, hotel, experiences or car hire and book your itinerary
3. Select ‘Use Travel Credit’ on the Checkout page
4. Pay with your American Express Card, Membership Rewards points or both
Your questions answered
Does my Travel Credit expire?
Yes. Your Travel Credit must be redeemed within the same anniversary year and cannot be carried forward. To check the expiration date of your Travel Credit if you have not already redeemed it, please visit American Express Travel Online and see the Travel Credit link at the top right hand side of the page.
Why doesn’t my Travel Credit show at the online checkout?
There can be a few reasons why your Travel Credit isn’t showing. And it doesn’t necessarily mean you’re ineligible. Here are some helpful tips:
Still no luck? We’ll happily assist – simply call the number on the back of your Card.
I have more than one Travel Credit? Can I use all for a single booking?
No, you can only use one Travel Credit per booking.
Can I book my travel over the phone with assistance from a consultant?
No, the Travel Credit can only be redeemed for new bookings at American Express Travel Online.
Can I use my Travel Credit to purchase travel for my family and friends?
Yes, you can use your Travel Credit to book travel for other people, provided the tickets are not for resale, promotional or commercial use.
I would like to cancel a booking made on American Express Travel. Will the Travel Credit I used for this booking be refunded?
Your Travel Credit is available for single redemption only and will not be refunded in cash or credit if your booking is cancelled.
Only the amount of the booking paid with your American Express Card will be refunded to your Card. Refunds for your booking are subject to supplier cancellation policies and any amount refunded is after deducting the supplier fees. A cancellation fee of $55 per person, plus all charges imposed by the supplier/s is applicable.
The Hotel Collection3 includes over 500 curated properties in more than 30 countries worldwide from trusted brands like Hyatt and Hilton Hotels.
Book a stay of two consecutive nights or more at a property participating in The Hotel Collection and you can receive:
Your American Express Platinum Reserve Credit Card gives you two complimentary single entry passes to the American Express Lounge located at Sydney International Airport (T1) and Melbourne International Airport (T2), each membership year. Slip away from the crowds, sample an array of complimentary food and beverages, and access high speed Wi-Fi before you take off. All you need to do is show your Card at the front desk4.
Need a business centre? Want to sample the buffet? Or simply want comfort away from the chaos? Priority PassTM membership grants the Basic Card Member 2 complimentary airport lounge visits5 each year at over 1,100 airport lounges worldwide.
Decorated with luxury bars and buffets, comfortable chairs, showers and free Wi-Fi, you’ll feel like you’re on holidays already.
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
Take the stress out of booking your next flight, hotel, cruise or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees6, and exceptional service every step of the way.
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment7.
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner8.
Wish you had knowledge of the best culinary spots around the world? With Taste by American Express, you do. Taste serves up over 400 specially hand-picked restaurants from around the world – and our intel comes straight from the locals. Whether you’re into unbeatable menus and views, or a more low-key local dining experience, we’ll point you in the right direction.
And to make sure your experience is nothing short of sensational, we pre-arrange something special9 at each restaurant (you’ll have to visit to find out what).
Wherever you are in the world, and whatever you need, help is just a call away. Our Customer Service Centre is on hand 24/7 – simply call the number on the back of your Card.
Discover local favourites from all over the world specially chosen by dining experts and enjoy something special on the house.
Find a rental car for your next trip with American Express Travel Online - you can even pay with points.
We’re here for you 24/7 – just call 1300 882 538, or +61 2 9271 8669 from anywhere in the world.
1. The American Express Platinum Reserve Card insurance is subject to terms, conditions and exclusions (such as maximum age limits, pre-existing medical conditions and cover limits) - see the full terms and conditions available here. You must use your American Express Platinum Reserve Card to pay for your return trip in order to be eligible for the travel insurance. You are not eligible for the travel insurance if you use Qantas Points to purchase your trip. The insurance is underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) under a group policy held by American Express Australia Limited (ABN 92 108 952 085, AFSL No. 291313). Card Members are not a party to the group policy, but may be able to claim under it as third party beneficiaries. This webpage does not take into account your objectives or financial situation. You should read the full terms and conditions to decide if this insurance meets your needs.
2. American Express Platinum Reserve Credit Card Members are eligible for one Travel Credit of $400 per year. Subject to Travel Credit terms and conditions. The Travel Credit can be redeemed for any eligible travel booked and paid online through American Express Travel in a single booking. For bookings less than $400 any unused portion of the Travel Credit will be forfeited. Eligible travel includes Flight, Hotel, Car Hire and Experience bookings only and may not be used towards Cruises. The Travel Credit can be used from the anniversary date and cannot be carried forward to any subsequent year. Your travel credit for that year will be forfeited if you cancel your booking, subject to supplier’s terms and conditions plus applicable fees.
3. The Hotel Collection. Valid only for new The Hotel Collection bookings of at least two consecutive nights with participating providers made through American Express Travel Online (americanexpress.com.au/travel or americanexpress.com.au/thc), Platinum Travel Service or Centurion Travel Service. Online bookings currently only available to Primary Card Members. Available only for Eligible Card Members of the following American Express Cards: American Express® Rewards Advantage Card, American Express® Explorer Credit Card, American Express® Platinum Reserve Credit Card, American Express® Gold Card, American Express® Gold Business Card, American Express® Platinum Card, American Express® Business Platinum Card® and American Express® Centurion Card. Excludes Gold Credit Card Members who are not also Australian Rewards Advantage, Gold or Platinum Charge Card Members. Payment must be made in full with an eligible American Express Card in the Card Member’s name. Card Member must travel on itinerary booked to be eligible for benefits described. Membership Rewards® points and Platinum Travel Credit cannot be used towards The Hotel Collection bookings as payment.
*The eligible Card Member will receive the credit as a deduction from the final hotel bill when checking out of the hotel; they will receive $1 for each eligible dollar spent up to $100 USD. Eligible spend includes dining, spa and resort activities. Eligible spend does not include charges for taxes, gratuities, fees and cost of room. Additional exclusions based on specific hotel restrictions may also apply (including without limitation purchases within the hotel that are unaffiliated and/or owned by third parties) - see hotel front desk for details. Credit must be used in conjunction with initial stay and cannot be carried over to another stay, is not redeemable for cash and expires at check-out. Credit is non-exchangeable and non-refundable and is applied in USD or equivalent in local currency based on exchange rate on day of arrival. Limit one credit per room, per stay. Three-room limit per Card Member per stay; back-to-back stays within a 24-hour period at the same property considered one stay. If an eligible Card Member cancels their room, any additional rooms will no longer qualify for benefits as the eligible Card Member must be staying at the hotel. Participating providers and benefits subject to change. Taxes, surcharges and additional fees are as supplied by the hotel at the time of reservation; however they are subject to change and will be charged as applicable at the time of settlement of your hotel account. Note that payments made in foreign currencies will be subject to a foreign currency conversion and fee at the time of payment upon departure.
**A one category room upgrade is based on availability and eligibility at check-in to the hotel.
4. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
5. Subject to the Terms and Conditions of the Priority Pass™ program. Priority Pass is an independent airport lounge access program. Basic American Express Platinum Reserve Card Members are entitled to two complimentary visits within each 12-month membership period, after which every visit would be charged to your American Express Card as per the prevailing rates available at www.prioritypass.com. Some lounges do not admit guests. To access participating Priority Pass lounges, present your Priority Pass card and confirmed airline boarding pass. In some lounges, Priority Pass member must be 21 years of age to enter without a parent or guardian. Priority Pass members must adhere to all house rules of participating lounges. Amenities may vary among airport lounge locations. Conference rooms, where available, may be reserved for a nominal fee. Priority Pass lounge partners and locations are subject to change. All Priority Pass members must adhere to the Priority Pass Conditions of Use, including house rules of participating lounges, and can be viewed at www.prioritypass.com. Please allow 4-6 weeks from enrolment to receive your Priority Pass card and membership package.
6. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Points cannot be used for Cruise Privileges bookings. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
7. Helloworld Travel. A minimum of 7,500 points must be redeemed at any one time. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be booked for any person, provided all your accounts are kept in good standing and are not overdue. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
8. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
9. Taste by American Express Invites benefit is subject to the Terms and Conditions below.
This benefit is only redeemable when paid for with an American Express Card.
The benefit is fulfilled by making reservation bookings directly with the restaurant in the American Express Card Member’s name and is subject to table availability. American Express Card Members can either call or walk in to the restaurant to check availability and book. Card Members have to identify themselves as an American Express Card Member at the time of booking or before ordering to receive the benefits on the dining day.
The benefit is valid for seated dining only and cannot be combined with any other benefit.
Each restaurant offers one of the following offers as stated in their offer details and this is not negotiable:
- a complimentary appetizer from the a la carte menu (up to ten guests)
- or a complimentary bottle of wine (per table)
- or a discount of 20% on food purchases (up to ten guests) and will be provided by the participating restaurants in accordance with the provisions set out here.
The offer is non-transferable and may not be redeemed for cash.
Complimentary appetizer selection may be limited by the restaurant at its discretion and will only be valid when a main course and a dessert are purchased per person.
The complimentary bottle of wine is selected by the restaurant and cannot be taken away or consumed off premises. The complimentary bottle of wine will only be valid when a main course per person is purchased.
Exclusions may apply. The benefits are limited to one redemption per visit, per American Express Card, per bill, per table, unless otherwise stated; a restaurant may cap benefit availability to 10 guests per booking at its discretion.
The benefit is available for lunch or dinner on any day of the week, unless otherwise noted.
Blackout dates apply, please check with individual restaurants when booking.
Should an American Express Card Member face any issues including any failure to fulfil the benefit, please contact the relevant restaurant. Alternatively, American Express Card Members may contact American Express Customer Services by calling the number on the back of their Card. American Express Card Members with Cards issued from a bank partner should complete the Contact Us form on American Express Connect.
Fulfilment of this offer is the sole responsibility of the participating American Express restaurant.
https://www.americanexpress.com/content/dam/amex/au/pdfs/credit-cards/platinum_reserve_insurance_tncs.pdf
Your everyday expenses can be more rewarding than you think. Every time you spend on your Card, you’re maximising your Membership Rewards points earning potential. By spending on your American Express® Platinum Reserve Credit Card you earn:
Earn points to your heart’s content, with no cap to the number of points you can earn and your points won’t expire as long as your Account is in good standing. With that kind of points earning potential, it makes sense to use your American Express Platinum Reserve Credit Card every time you spend.
With Membership Rewards you don’t need to wait for pay day to make payments2. You can redeem your points to make donations, for a Card credit, or to pay the annual fee (available on selected Cards).
Steps to pay using points:
1. Login to your Account online or via the Amex Mobile App
2. Select the eligible transaction from your online Account
3. Get a credit on your Account within 72 hours
Whether you’re looking to treat yourself or your loved ones, you can use your Membership Rewards points to find something you love.
Need a new outfit or something for the home? You can use your points to make purchases online at David Jones3. Or, if there’s a concert or play you want to see, you can use your points to make purchases online at Ticketmaster. You can even pay with a combination of points and payment.
1. Click ‘Shop at David Jones’ below
2. Select item and add to basket
3. At checkout, select to pay with Membership Rewards points and when prompted, add your American Express Card details
1. Click ‘Shop at Ticketmaster’ below
2. Select item and add to basket
3. At checkout, create
or login to your Ticketmaster account
4. Select to pay with Membership Rewards points and when prompted, add your American Express Card details
Create even more travel experiences with Membership Rewards points. Whether you’re planning an adventure overseas, a business trip, or a weekend away, American Express Travel Online can help you get there.
Take the stress out of booking your next flight, hotel, cruise or car rental with American Express Travel Online. Book with points to enjoy no restrictions, no block out dates, no booking fees4, and exceptional service every step of the way.
If you prefer to book and plan your trip in person, visit your local Helloworld Travel branch and book your next trip using points or a combination of points and payment5.
With up to 9 airline transfer partners, you can use your points for travel practically anywhere in the world. Simply transfer your points to your choice of travel partner, and once the points have been transferred, make your booking online through the airline partner6.
Give the gift everyone loves by using your American Express Membership Rewards points for Gift Cards7. Choose from a wide range of retail, entertainment and travel partners.
Steps to redeem points for Gift Cards:
1. Visit the American Express Gift Card online store
2. Select the Gift Card and dollar value you wish to purchase and click ‘add to cart’
3. Log into your Membership Rewards Account to redeem
Refer your friends and you could earn 40,000 Bonus Points for each friend successfully approved for an American Express Card, up to 200,000 Bonus Points per year. Simply log in to your Account online or via the Amex Mobile App to start referring your friends. Terms and conditions apply.
Share the benefits of your American Express Platinum Edge Card with your loved ones with additional Cards8 and the points they earn when they use their Card will be credited to your Account. You can add up to 4 additional Cards for no extra fee.
Play Local Champion and use your Card at your favourite local places where you love to eat or shop and you could earn up to 10,000 bonus points.
How to play Local Champion:
1. Download the Amex Mobile App and enrol in Local Champion by clicking on the tab on the menu
2. Add your local merchants from the available list
3. Use your Amex Card more times than any other Amex Card Member for the proceeding 30 days
4. Become the Local Champion and start earning bonus points
As long as you’re Local Champion you’ll earn 1 bonus point per $1 spent, up to 10,000 bonus points. Download the Amex Mobile App and start playing today. Card exclusions, Terms and Conditions apply.
You could earn 40,000 Bonus Points for each friend successfully approved for an American Express Card. Login online or via the Amex Mobile App and start referring your friends. T&Cs apply.
You can use your Card at tens of thousands of places across Australia, and more are being added every day.
1. Membership Rewards Ascent enrolment required. Subject to the Terms and Conditions of the Membership Rewards program available here. Enrolment in Membership Rewards Ascent can be cancelled at any time. Membership fees are non-refundable unless otherwise agreed. Certain transactions will earn 1 point per dollar with merchants classified as government, including the Australian Taxation Office, the Australian Postal Corporation (Australia Post), federal/state and local government bodies. Industry specific earn rate may apply when you use a payment account, payment aggregator, services of a third party or online retailers that sell goods for another merchant. For example a payment made to Local Government bodies processed through a payment aggregator may earn points at the government earn rate.
2. For each successful transaction with Select + Pay with points, points will be debited from your Membership Rewards account and a credit placed on your Card in line with the points chosen to be used for the Eligible Charge. Minimum Redemption amounts apply. Any credit to your Card Account cannot exceed the amount of the relevant Eligible Charges. A credit will appear on your statement identified as "Rewards Credit". Points will be debited immediately and the credit will take up to 3 business days to appear online. Credits processed after the Card account's statement closing date will appear in the following statement. You are still responsible for payment of the amount due on your Card account by the due date. Select + Pay with points is not available for redemption by Corporate Card accounts and is not redeemable for cash via Credit balance refund. American Express will select and display each eligible charge for Select + Pay with points ("Eligible Charge") and the points rate required to pay for the Eligible Charge. Each Eligible Charge must: (a) appear within the Online Statement of the Summary of Accounts page; (b) be redeemed within 2 months of the charge appearing on your Card account; (c) not currently or have previously been disputed; and (d) not be a fee. Eligible Charges, including the points rate required to pay for the Eligible Charge, may be changed at any time without notice. Select + Pay with points transactions can only be completed online. Select + Pay with points is available only to Basic Card Members enrolled in the Australian Membership Rewards program and is subject to the full Membership Rewards Terms and Conditions. All Linked Card accounts must be in good standing.
3. Shop with Points David Jones: Subject to stock availability. Subject to the Terms and Conditions of the American Express Membership Rewards program available here and the David Jones Terms and Conditions available here. Terms and Conditions apply to all Membership Rewards redemption options and redemption is subject to availability. Subject to your account being kept in good standing and not overdue. Only American Express Cards issued by American Express Australia Limited are eligible provided they are enrolled in the Membership Rewards program. Additional Card Holders are not eligible for Shop with Points transactions. The Primary Card must be used to complete the transaction. A minimum of 3,000 points must be redeemed at any one time. The amount of Membership Rewards points required to purchase the item(s) is subject to change at any time. If redeeming with Points + Pay, the 'pay' component of your purchase will be automatically billed to your American Express Card account and will appear on the first billing statement following redemption. You'll earn Membership Rewards points on the 'pay' component of your purchase only.
4. American Express Travel Online. You can redeem points for prepaid travel of a nominated value through American Express Travel Online with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Points cannot be used for Cruise Privileges bookings. All travel bookings are subject to availability. Subject to the American Express Travel Online standard booking terms and conditions.
5. Helloworld Travel. A minimum of 7,500 points must be redeemed at any one time. You can redeem points for prepaid travel of a nominated value through helloworld with the point-of-purchase redemption capability. Travel bookings using points may be made for any person, provided all your accounts are kept in good standing and are not overdue. Webjet is not available to Card Members enrolled in the Membership Rewards Gateway program. Subject to the Membership Rewards Terms and Conditions and the partners' booking terms and conditions.
6. Airline and Hotel partners. To redeem points, you must be a member of the applicable frequent traveller program. Enrolment in the partner program is solely your responsibility and fees may apply. Subject to the Membership Rewards Terms and Conditions.
7. Gift Card or voucher rewards are not redeemable or exchangeable for cash or credit. Please allow between 7 and 10 days for the Gift Cards to be delivered. Normal retailer gift card or voucher conditions apply, refer to the gift card or retailer website for details.
8. Please note: Additional Card Members must be 16 years of age or over. Additional Card Members were previously referred to as “Supplementary Card Members”. The basic Card Member will be liable to pay for all transactions made by Additional Card Members.
Get your trip off to a relaxing start with access to the American Express Airport Lounge. Grab a drink and a snack while you check your emails on the complimentary Wi-Fi and enjoy the quiet of the Lounge before your flight. If your Card is eligible, you’ll receive two complimentary Airport Lounge visits each year at either Sydney or Melbourne International Airports – simply show your American Express Card at the front desk for access1.
Whether it's shopping, dining, travel or entertainment there's an Amex Offer with your name on it. From credits on your Account to bonus points, our eligible Card Members are offered opportunities to be rewarded in many ways, just by using their Card.
To view Amex Offers, simply log in to your Online Account or the American Express Mobile App*.
*To use the App, you must be registered for online Services. App Store is a service mark of Apple Inc. Android and Google Pay are trademarks of Google Inc.
Enjoy unforgettable experiences with American Express Invites and use your Card to access pre-sale tickets for world famous artists like Coldplay and Fleetwood Mac. You’ll also be able to secure some of the best seats in the house with our reserved seating offers.
Create even more special memories with our money can’t buy offers. Our Card Members have visited Iceland to snorkel amid the continents, Atlanta to go on set and watch the filming of Allegiant, and even LA to meet Rod Stewart backstage, so keep an eye out for offers like these.
Relax before your next show at our lounges at Qudos Bank Arena Sydney, ICC Sydney Theatre or the Brisbane Entertainment Centre. Enjoy a drink or a quick bite to eat, on us, and arrive at your event feeling relaxed.
To enter, simply show your American Express Card at the lounge door – just don’t take too long to get there, the lounges can fill up fast.
Take your taste buds on a foodie adventure with dining specially curated for American Express Card Members. From festivals of food and the best cheap eats, to exclusive fine dining experiences and undiscovered gems, we’ve got your palate covered.
Plus, we’ve teamed up with Dimmi, so you can earn points when you book a table at some of the hottest restaurants in town. Look out on Dimmi for where your American Express Card is accepted and for special Card Member offers.
Experience a world of art and culture at the National Gallery of Victoria (NGV) and explore their Winter and Summer Masterpieces exhibitions – MoMA at NGV and Between Two Worlds | Escher X nendo. You’ll enjoy access to special benefits like 15% off exhibition tickets and express entry to NGV Friday Nights.2
Sydney transforms into an entrancing wonderland through the magic of Vivid Sydney. In 2018, Card Members took advantage of fantastic retail and dining offers during the event, and experienced spectacular views while enjoying refreshments in the American Express lounge.
Vogue American Express Fashion’s Night Out is Australia's premier fashion event, featuring the latest collections from top designers. And if you get inspired while you're there, we'll have your back with exclusive offers at top fashion retailers. Then relax with refreshments and music in the American Express Lounge.
We’ve created a new summer experience for all movie-goers, with special extras for American Express Card Members. As the sun goes down, American Express Openair Cinemas invites viewers to experience the silver screen under the stars. You can enjoy the latest blockbusters and cult classics in scenic locations across Australia and New Zealand. Plus, you'll have access to Card Member offers and benefits!
Support your favourite local businesses through our Shop Small movement and receive special offers to help make your local community even stronger.
If you love dining out, you can even Shop Small at local restaurants with Dimmi, Australia’s number one restaurant reservation platform. Just look out for the ‘Amex Welcome’ badge on Dimmi.
Receive special offers and help make your local community even stronger with our Shop Small movement.
Open the door to once-in-a-lifetime experiences with access to pre-sale tickets and exclusive offers.
Whether it’s shopping, dining, travel or entertainment there’s an Amex Offer with your name on it. Make sure you opt-in to receive our regular updates on offers.
1. Entry into The American Express Lounges in Australia is governed by the full Terms and Conditions available here. All entrants must adhere to the General Conditions of Entry. American Express Platinum Reserve Card Members are entitled to a total of two (2) entries into the American Express Lounges in Australia per calendar year (1 January to 31 December) for their Account. Complimentary access is available for the Card Member’s children between the ages of 2 and 17. Card Members wishing to bring additional guests may be subject to a charge that is to be processed on the Card Member’s American Express Card.
Enjoy easy access to offers, view transactions, keep track of your points, pay your Account and get account notifications with the American Express Mobile App1. Download it to your mobile and start making the most of your Membership, every day.
Make your payments even speedier with access to Apple Pay, Samsung Pay and Google Pay2 available to eligible Card Members. It’s a safe and secure way to make payments while you’re on the go.
Simply load your Card details to your mobile wallet and use it to pay. You’ll continue to earn all the same rewards and benefits of your American Express Membership.
Relax knowing that with our Fraud Protection Guarantee, if your card is stolen, you won’t pay for unauthorised spending on your Account no matter what Card you have. From crediting your Account, to organising an immediate replacement Card3 – whatever the problem, our dedicated American Express Security Centre Team is there to help.
Accidently smashed your Smartphone screen? We’ll reimburse you for the cost of the screen repair up to $500 for two events a year. A 10% excess applies to the claimed amount. Cover is effective when you purchase your phone outright or pay your monthly contract or the cost of a 12 month ‘SIM Only’ contract using your American Express Platinum Reserve Credit Card or American Express Membership Rewards.
A 30 day waiting period may apply. (Where the Smartphone monthly contract or SIM Only plan commences with an alternative payment method before you switch to making your monthly payment with your American Express Platinum Reserve Credit Card, cover will commence thirty (30) days after the date of the first monthly payment on your American Express Platinum Reserve Credit Card.)4
For full details of the terms, conditions, exclusions and limitations of insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Frequently asked questions
Q: How do I make a claim?
A: To make a claim now, visit the Chubb Claim Centre for American Express Card Members.4
Q: What is the excess?
A: The excess payable is 10% of the repair amount. This is the amount of the screen repair (covered up to $500) that will not be refunded if you are eligible to claim. 4
Q: What do I need to do to submit a claim?
A: 1. Have the mobile phone repaired by a repairer of your choice.
2. Submit a claim form with the following documents:
b) A copy of your American Express Platinum Reserve™ Credit Card statement showing the outright purchase of your mobile phone, or payment of your monthly phone bill, or the cost of your 12 month “SIM Only” contract.4
Q: Am I eligible to make a claim?
A: To be eligible, your Smartphone must be paid for outright in a single transaction using your American Express Platinum Reserve Credit Card or American Express Membership Rewards, or you must pay your monthly phone contract or the cost of a 12 month ‘SIM Only’ contract using your American Express Platinum Reserve Credit Card or American Express Membership Rewards. Where the Smartphone monthly contract or SIM Only plan commences with an alternative payment method before you switch to making your monthly payment with your American Express Platinum Reserve Credit Card, cover will commence thirty (30) days after the date of the first monthly payment on your American Express Platinum Reserve Credit Card.4 For full details of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Q: How often can I make a claim?
A: Reimbursement is restricted to two (2) eligible claims of up to $500 in any one twelve (12) month period.4
Hiring a car? If you pay for the entire cost of the rental vehicle on your American Express Platinum Reserve Credit Card or using your American Express Membership Rewards, you can be covered for loss or damage to the rental vehicle, up to $100,000 or the value of the rental vehicle or the value of the claim, whichever the lesser. Exclusions apply. You must be aged 21-75 to be eligible. No cover for trailers, caravans, motorcycles or vehicles used for business, or damage whilst driving on an unsealed or dirt public road.4
For full details of the terms, conditions, exclusions and limitations of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
If you purchase an eligible product using your American Express Platinum Reserve Credit Card or American Express Membership Rewards Points, you can access Buyer’s Advantage cover. Cover is provided for breakdown or defect of eligible products during the buyer’s advantage period of up to 1 year, up to $10,000 (including GST). Product exclusions apply. No cover applies unless there is an original warranty of up to 5 years. No cover for products purchased form a retailer outside Australia. No cover for costs other than for parts and/or labour costs resulting from a covered breakdown or defect.4
For full details of the terms, conditions, exclusions and limitations of the insurance cover, please refer to the American Express Platinum Reserve Credit Card Insurance Terms and Conditions here.
Had a change of heart about a recent purchase? If you’re refused a refund on an unused item within 90 days, Refund Protection will reimburse you for eligible purchases of up to $500 made on your eligible American Express Card4.
For full details of the insurance cover, please refer to the American Express® Platinum Reserve Card Insurance Terms and Conditions here.
Shop with confidence thanks to American Express 90-day Purchase Protection. We'll reimburse you on replacement or repair of damaged or stolen purchases made on your eligible American Express Card up to $500.
Exclusions, limitations and a $50 excess applies per person, per claim4.
We’ve made it as simple as possible for our Card Members to make an insurance claim if something goes wrong. As a Card Member, you can make an eligible insurance claim through our Chubb Claim Centre for American Express Card Members3.
Skip the online forms and speed through the checkout process with Amex Express Checkout. Simply use your American Express account login details, choose your Card and we’ll auto-fill your information and payment details for you – all you need to do is confirm your order and wait for your goodies to arrive.
This service is available to all Card Members with an americanexpress.com.au User ID and Password.
Put your mind at ease with an added layer of security that protects you from fraud when making online purchases. When you buy online from a participating Safekey merchant we’ll SMS or email you a one-time code to ensure your Card is not being compromised. This security benefit costs nothing and registration is automatic.
If your Card is lost or stolen, you can order a replacement to wherever you are in the world, 24/7.
If you’re at home
You can order a replacement Card quickly and easily online. It will then be sent to the address that we have on file.
Follow this step-by-step process to apply for a Card replacement online.
1. Login to your account and click on ’Account Management’
2. Select the Card you would like to replace and the reason you’d like to replace it
3. Complete the Card Membership verification
4. Review your Online Card Replacement request and click to submit
To complete another Online Card Replacement request, simply tap ‘Back to Account Management’ and select ‘Order a replacement Card’ in the text box below the status.
Note: For your security, the same Card cannot be replaced again for 30 days.
If you’re away
Whether you’re interstate or international, you can order a replacement Card by calling our Customer Service Centre. They’ll be able to send your Card to any address in the world.
In Australia: 1300 882 538
Overseas: +61 2 9271 8669
You can still make transactions using your mobile wallet to continue getting the most of your membership benefits. If you haven’t loaded your Card to your mobile wallet yet, please click here.
Stay across the latest offers, view transactions and more with the American Express Mobile App.
Load your Card details on to your phone and make speedier payments with access to Apple Pay, Samsung Pay and Google Pay.
Update your phone number, email address or password at any time with Online Services.
1. To use the App, you must be registered for Online Services. App Store is a service mark of Apple Inc.
2. Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.
Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd.
Google Pay, and the Google Logo are trademarks of Google LLC.
3. Provided that you do not contribute to or unreasonably delay reporting any misuse of your Account and you have complied with your Card Conditions, you will not be held liable for any unauthorised charges.
4. Insurances are underwritten by Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL No. 239687) (Chubb) and are subject to Chubb terms, conditions and exclusions. This does not take into account your objectives, financial situation or needs. It is important for you to read the American Express Platinum Reserve Credit Card Insurance Terms and Conditions available here and consider whether this insurance is appropriate for you.
Your purchases. 0% interest.
With American Express Instalments, you’ll enjoy 0% p.a. interest on purchases over $300. It also offers you the flexibility of choosing how fast you repay – with a range of monthly repayments over 3, 6 or 12 months. There’s no cost to enrol and only a low establishment fee applies.
Great rates on new purchases for 6 months.
If you have some must-have purchases you need to make, the American Express Low Rate offer is designed to help. It gives you a low rate on all your new purchases for 6 months. So whether you need a new dishwasher, or have spotted a once-in-a-lifetime bargain, Low Rate can help you buy it now and pay it off with less interest.
Low rates to help you rebalance your finances.
We can all build up too much debt now and again. We’d like to help you get on top of it, with our Balance Transfer offer – where you can save with a low rate on the balances you transfer from outside of American Express. It’s a great way to save on interest charges and reduce your debt sooner.
Large purchases, low interest rates until they’re paid off.
Need something for your home? Like to take a family holiday? American Express Fixed Rate can help you make those larger purchases, without having to pay the earth. You can save with a low, fixed interest rate on purchases of $1,000 or more. And the low rate remains until you pay the purchase off.
Whether you’re just getting started, looking to pay a bill, or travelling overseas, here’s everything you need to know about managing your Card.
