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How to Change your Password

To access Change Password, go to My Account> Change Password, then:

  • 1Enter your Current Password in the field on the left.

  • 2Enter your New Password in the field on the right and re-type it in the Confirm New Password field directly below.

  • 3Click Change Password in the lower right of the page. If successful, you’ll see a message of confirmation.

When coming up with a New password, please keep the following rules in mind:

  • Passwords must be a minimum of seven characters long.

  • Passwords must contain at least one numeric character.

  • Passwords must contain at least one alphabetic character.

  • You will not be able to construct passwords that are identical to passwords you have previously used.

TIP: You must now login to the system with your new password. Click Log Out in the upper right of the page and proceed to log in with your Username and New Password.

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Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1300-554-884

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New to American Express? Give us a call on 1300-885-749. Our Customer Service team is available daily from 8am to 6pm, Monday through Friday.

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Terms and Conditions

1. We will make all reasonable efforts to ensure prompt delivery of your FXIP Order, however please note transfer times may vary. These transfer times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your incoming or outgoing FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before the respective currency cut off time. FXIP Orders received outside these times will be treated as having been received on the following Business Day.

2. Only American Express FX International Payments clients with a valid American Express Business or Corporate Card are eligible to earn Membership Rewards. Subject to the Terms and Conditions of the Membership Rewards program you are enrolled in. You will earn 1 Membership Rewards point for every AUD$30 you spend in foreign currency payments for transactions of AUD$5,000 or more up to a maximum transaction of AUD$300,000. A maximum of 10,000 points will be awarded on any one transaction. Points are calculated on local currency equivalent and will be credited to your account 6 to 8 weeks after making an eligible international payment transaction. American Express foreign currency Telegraphic Transfers, Draft payments, Forward Contract drawdowns or Cross Currency payments are eligible transactions and are subject to change. Offer excludes Australian Dollar transactions. Subject to the Terms and Conditions of the Membership Rewards program.

The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should read the Financial Services Guide and PDS and consider the appropriateness of International Payments in relation to your individual requirements.

For further information, please refer to the FSG and relevant (Telegraphic Transfers and Forward Exchange Contracts) Product Disclosure Statement (PDS).

International Payments are arranged through American Express International, Inc. (ABN 15 000 618 208 AFSL No. 237996). Incorporated with Limited Liability in Delaware, USA.

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