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Contact Us


Simple ways to contact American Express

You can contact us via the following channels:

Customer Service Team

& Mailbox for Corporate Cards and BTA


Mon-Fri, 8 a.m. – 6 p.m.


Telephone: +420 222 800 333


Email: cardoperationsprague@aexp.com

Lost, Stolen or Damaged Card




24/7 support



Telephone: +420 222 800 333

American Express, spol. s r.o.


Mon-Fri, 8:30 a.m. - 3 p.m.


Telephone: +420 222 800 100


Email: czechoffice@aexp.com

American Express Europe S.A., with its registered office at Avenida Partenón 12-14, 28042, Madrid, Spain, is registered in Spain with tax identification number A-82628041 and is authorised and regulated by the Banco de España in Spain. For American Express Europe S.A.’s passported activities in the Czech Republic, rules of the Czech Republic apply which can be enforced by the Czech National Bank. American Express Europe S.A. is represented in the Czech Republic by American Express, spol. s r.o. with registered seat at Perlova 371/5, 110 00 Prague 1, Czech Republic, identification no. 00571849, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, insert 1184.

Business Travel Insurance Customer Service

Making Claims, Insurance Information and Global Assistance Service


24/7 support



Telephone: +420 272 101 043


Note: Contact is recommended immediately after the accident occurs, prior to taking any further action


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