Programme Administrators Guide

Travel Insurance

A travel insurance is included in your Corporate Card and covers you when you pay for your business trip using your card. The insurance covers:

• Accident
• Flight delay
• Flight cancellation and
• Baggage delay

For complete information about the insurance, please see full insurance terms & conditions: 

» Travel Insurance for Corporate Card & Business Travel Account (pdf)

Global Assist 24/7

Global Assist provides a 24-hour emergency hotline for cardmembers and offers legal advice, medical advice and advice in emergency situations. Global Assist advice is free of charge for card members, but any additional cost will apply.

Statement delivery

Once a month, Corporate cardmembers receive a statement/invoice that clearly shows the total amount to pay and due date. Purchases will be displayed in local currency. If you have made purchases abroad, these will be reported in both local and foreign currency. 

The payment terms are agreed separately for each account. Please see the company agreement for more details. The entire invoice amount is due no later than the due date. As long as the invoice is paid on time, interest fees will not be charged. Both the date of the invoice and the due date will appear in the upper right corner of the first page of the statement / invoice. 

Billing options available:      

• Individual billing with either individual payment or company payment
• Central billing

» Payment Guide for Corporate Card 

Make a payment 

Payments are done via bankgiro/postgiro. If you choose to use direct debit, the invoice amount will automatically be deducted from your bank account. 

Payment Details

Payment slip (girocard): +71>your American Express card number<81985456

Bank transfer:

Sort code: 3001

Account number: 3001901001

Reference: Your American Express card number.

Danske Bank, Holmens Kanal 12-24, 1090 Copenhagen K

IBAN: DK6430003001901001

SWIFT: DABADKKK

Automatic Payment / PBS Betalingsservice:

Here is the information you need to setup PBS via your bank.

Debitor Group number: 00002

PBS number: 03466124

Customer number: The first 11 digits of your American Express card number

Online Portal 

Cardmembers should create an account in Online Portal and register their Corporate Card. Once they login they have access to current transactions and monthly statements. 

Online program management 

American Express @Work is a tool that allows you to manage the Corporate Card expenses online. This is a tool to support you as Programme Administrator, that enables you to:

• View transactions
• Update Cardmember information
• Check transaction statuses
• Pull reports in both standard and customizable formats
• View account information on summary and transaction level
• Get an overview of balances
• See expired invoices and age analyzes of debts

Complaints

If the Corporate cardmember should have enquiries related to transactions or disputed charges, or should want to raise a complaint – please contact Customer
Service.