American Express would like to hear from you in order to enhance our products and services. You are welcome to share your views and opinions with us / file a complaint through the channels below.
Call our Customer Service / Complaint Handling Hotline at 2277-1010.
Write directly to us by mail to “Customer Liaison Manager, Operations Service & Support. American Express International Inc. 18/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong,” or by facsimile to 2811-7330.
In the event that a response is required from us, upon receipt of your comments, American Express will respond to you within 7 working days. If further investigation is required, American Express will endeavour to give you a detailed reply within 30 days.