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We are currently receiving high call volumes in relation to the situation in the Middle East. Please contact us for assistance, only if your travel is within the following 7 days.

Outside of this timeframe, please check your airline website for guidance and the New Zealand Government SafeTravel website for the latest travel advisory for your transit and destination countries.

We urge all customers to check their flight status before proceeding to the airport.

Our rewards website will be unavailable between 04:00 PM NZDT - 11:00 PM NZDT on Saturday 21 March 2026 to Saturday 21 March 2026 due to scheduled maintenance. Our Customer Service team are also only able to provide a limited service. We apologize for any inconvenience this may cause.

Terms and Conditions

Membership Rewards Terms and Conditions

To earn or redeem Membership Rewards points, Cards must be enrolled to the American Express Membership Rewards program, and your Card Account must be in good standing. To redeem Membership Rewards Points with American Express Travel Online, you need to have available limit on your Card for the full transaction amount of the booking. You will then receive a statement credit within 3 business days for your points redemption. If the credit isn’t on the same statement as the transaction, it should appear on your next statement. Please pay all amounts due each month. You will earn Membership Rewards points on the full dollar amount charged to your Card. All bookings are subject to the terms and conditions of our Membership Rewards Program. For full Terms and Conditions please visit the Membership Rewards websiteopens in new window.

Travel services provided by American Express International (NZ), Inc. Incorporated with limited liability in Delaware, USA. Licensed Travel Agent, Jarden House, 21 Queen Street, Auckland 1010 TAANZ Licence No. 3282, IATA Licence No. 24 3 44725