American Express Travel Help Centre
How can we help?
Get in-the-know before you go. The Travel Help Centre has resources and information to help you plan a trip, learn about your travel benefits, manage an existing booking, and more.
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Get up-to-date info on trending travel topics.
If your American Express® Card offers an annual Travel Credit, you can put it towards eligible flights, pre-paid hotels or car rentals when booking through Amex Travel Online. T&Cs apply.
Eligible Card Members can use Membership Rewards® points toward all or part of your qualified booking.
Log in to view upcoming itineraries booked through American Express Travel Online.
Travel with confidence knowing the world-class service of American Express is just a phone call away.
Visit the COVID-19 Hub to stay up to date on travel advisories, international entry requirements, airline and hotel cancellation policies, and the most recent expert advice.
Travel Benefits
Explore all the travel benefits you get when you’re with Amex.
Explore a new path. Eligible Card Members could earn every step of the way. Get to your next holiday faster with Membership Rewards® points on flights and prepaid hotels booked on AmexTravel.com.
Platinum Card Members can save on the best seats in the house and accelerate rewards each time you takeoff. Explore lower fares on international First, Business, and Premium Economy seats with the International Airline Program. T&Cs apply.
If your American Express® Card offers an annual Travel Credit, you can put it towards eligible flights, pre-paid hotels or car rentals when booking through Amex Travel Online. T&Cs apply.
When you pay for your return trip with your eligible American Express Card,
you may be able to take advantage of domestic and overseas travel
insurance for you, your partner and your children under the age of 22. Other Terms, conditions and exclusions apply (such as maximum age limits, exclusions for pre-existing medical conditions and cover limits)1
Eligible Card Members can book a stylish escape in locations near and far using The Hotel Collection with American Express Travel. Enjoy signature perks on stays of two or more nights such as a US$100 property credit. T&Cs apply.
Eligible Card Members can enjoy access to more than 1,400 airport lounges across 140 countries and counting. T&Cs apply.
Find a lounge
Your holiday begins the moment you arrive at the airport. Eligible Card Members can enjoy complimentary passes into eligible airport lounges. Terms and Conditions apply
For Platinum Card Members, every stay at Fine Hotels + Resorts® is packed with perks when you book with American Express Travel. Explore Your Benefits and find a hotel now. T&Cs apply.
Travel with confidence knowing the world-class service of American Express is just a phone call away.
Terms and Conditions
American Express Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) and are subject to the terms, conditions and
exclusions (including age restrictions) contained in the American Express Credit Card Insurances policy of insurance between American Express International (NZ), Inc. (Company No. 867929) (American Express) and Chubb. This communication does not take into account your objectives, financial situation or needs. It is important for you to read the your Card Insurance Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.
Planning My Trip
From destination inspiration to travel insurance, get the most up-to-date trip planning information all in one place.
Tour the tastes of San Sebastian. Watch elephants roam the Serengeti.
Explore more of the world with the help of American Express Travel. Through
personalised service and trusted partnerships, we help you experience
destinations in an unforgettable way.
Whether you’re planning a weekend getaway or a month-long escape, near or far, don't leave home without the essentials.
Plan your next holiday with the help of American Express Travel. View insider travel guides, sun to slope destinations, and one-of-a-kind properties.
Browse General Travel FAQ topics on Travel Insurance, Visas and Documentation and more.
When you pay for your return trip with your eligible American Express Card, you may be able to take advantage of domestic and overseas travel insurance for you, your partner and your children under the age of
22. Other Terms, conditions and exclusions apply (such as maximum age limits, exclusions for pre-existing medical conditions and cover limits)1
Terms and Conditions
American Express Card Insurances are underwritten by Chubb Insurance New Zealand Limited (Company No. 104656) (Chubb) and are subject to the terms, conditions and
exclusions (including age restrictions) contained in the American Express Credit Card Insurances policy of insurance between American Express International (NZ), Inc. (Company No. 867929) (American Express) and Chubb. This communication does not take into account your objectives, financial situation or needs. It is important for you to read the your Card Insurance Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.
Manage My Bookings
Take control of your travel with easy links and tips to help redeem eTicket credits, view your itinerary, cancel bookings, and more.
Simply log in to “Manage My Bookings”.
View the details of your trip, invoice, and itinerary.
Understand how to make a change to your trip.
Change your Flight Booking
Change your Hotel Booking
Change your Car rental
Change your Holiday Packages
Understand how to cancel an existing booking.
Cancel your Flight Booking
Cancel your Hotel Booking
Cancel your Car rental
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View your itinerary, cancel a booking, or manage a trip yourself by logging in to
“Manage My Bookings”.
Eligible Platinum Card Members receive a Travel Credit to spend on domestic or international travel each year when you book eligible flights, hotels or car hire through American Express Travel Online.
Frequently Asked Questions
Chat With Us
You have the opportunity to connect with a member of our online travel support team via our 'Live Chat' function, when an agent is available.
Click to Chat is serviced:Monday - Sunday from 07:00 - 19:00 AEST. Please log in using your User ID and password.