To change or cancel your booking, log in to our Manage My Bookings page, where you can Chat to us every day from 7.00AM - 7.00PM AEST.
American Express Travel reserves the right to apply the following service fees for airline bookings made on the American Express Travel Online website, in addition to the airline charges:
- Amendment Fee $33.00 per person, per change plus all charges imposed by the supplier(s)
- Cancellation Fee $55.00 per person, plus all charges imposed by the supplier(s).
American Express does not charge service fees for hotel, car hire and experiences bookings. Airline, cruise or other supplier charges and cancellation fees may apply.
Refunds will only be provided by the airline, cruise line or supplier in accordance with their terms and conditions. Refunds can take up to eight weeks to process. We will advise you of any extra charges or fees that will apply to your refund.
Refund payments will be made to the original form of payment. Please note for cruises, refunds (where applicable) will be made by cheque, issued by "Our Vacation Centre". There will be no refund of Travel Credit or Membership Rewards points if used as form of payment.