If you have an issue with a travel provider whilst travelling, it’s usually best to speak directly with the travel provider (airline, cruise line, hotel or car rental company).
If you have a complaint post-holiday, please contact us on the number on the back of your card.
Most airlines allow pregnant women to fly until the end of the 35th week for single pregnancies and the end of the 32nd week for multiple births (i.e. twins). After 28 weeks you need to carry a certificate from your doctor or midwife confirming your due date and that there are no complications with your pregnancy. Please also check your travel insurance terms. For cruises, restrictions vary by cruise line but generally travel after 26 weeks is not permitted. Please check with your cruise consultant. If you have any other questions, please contact us.
Please refer to the Online Privacy Statement.
Yes - as required for your travel booking. For more information, please view our Privacy Statement here.
For medical advice about your holiday destination or journey, including vaccinations, please contact your family doctor or local travel clinic. Please allow time to have any necessary (or recommended) immunisations in good time.
- Your passport with at least 6 months validity from the return date.
- It is vital that the name on the booking exactly matches the name on the passport.
- Name changes later will incur a fee and could stop you boarding.
- Any necessary visas.
- Your tickets/ticket confirmation.
- Take at look at our Travel Checklist Page for other things you might need.
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Travel services provided by American Express International (NZ), Inc. Incorporated with limited liability in Delaware, USA. Licensed Travel Agent, Jarden House, 21 Queen Street, Auckland 1010 TAANZ Licence No. 3282, IATA Licence No. 24 3 44725