The web address should start with 'http' and end in 's': 'https://' - the 's' stands for secure
It should have a padlock symbol in the browser address bar
In some browsers, the address bar or the company name is in green
Log out of every site, every time you've registered your details. Simply closing the browser isn't enough
Choose strong, unique passwords (not your child's birthday, for example)
Keep your anti-virus software up to date and install a firewall
Make sure your spam filter is switched on.
We're right here to help and protect you. If you think you’ve been a victim of a website scam, our Fraud Protection Guarantee means you won’t be held responsible for any fraudulent charges, providing you’ve taken reasonable care to protect your Account details and PIN, plus any device your Account information is stored on.
Also known as 'vishing', fraudsters may call you, asking you for personal information such as your Account details or verification code (something we would never, ever do). Find out how to protect yourself against them.
Someone calls you asking to confirm your Account details
Someone calls you asking for your PIN, Card details and/or Card security code
Never divulge your Account details over the phone
If something doesn't feel right, simply hang up, then call us on the number on the back of your Card.
If you think you've been a victim of a phone scam, we're right here to help and protect you. Contact us here.
Report a phone scam
Contact us straight away if you think you've been a victim of a phone scam, we're here to help and protect you.
If you do become a victim of fraud, our Fraud Protection Guarantee means you won't be held responsible for any fraudulent charges, provided you've taken resonable care to protect your Account details, PIN and any device you store your Account information on.
Account and fraud alerts
If we spot anything unusual on your Account, we will contact you by text, email or phone call straight away and help you get back on track.