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I'm receiving an error message. What do I do?

If you received this error message:
The User Name and Password combination you provided is not valid. If you need assistance, please contact us at 1-800-446-6307 as continual failed attempts to log in will temporarily lock your account.

You can either call us at 1-800-446-6307 or reset your password here.

If you received this error message:
We are unable to link your account with the information provided, please contact us at 1-800-446-6307.

Please call us at 1-800-446-6307. We’ll be happy to help.

If you received this error message:
Our System is unable to process your request at this time. We apologize for the inconvenience. You may continue to experience intermittent delays as we work to resolve the issue. You may try your request again later.

Please try again later or call us at 1-800-446-6307.

 


 

More About Personal Savings

High Yield Savings Accounts (HYSAs)

Certificates of Deposit (CDs)

Trusts & Beneficiaries


 

Looking for something else?

About Personal Savings

What it is, how it works and everything in between.

High Yield Savings Accounts (HYSAs)

Certificates of Deposit (CDs)

Trusts & Beneficiaries

Understanding Your Account

Quick links to get you—and keep you—on the right track.

Opening an Account

Accessing and Managing Your Account

Transfers, Deposits & Withdrawals

Bookmarking & Shortcuts

Privacy & Protection

Your savings are safe with us. And so are you.

Account Security

Personal & FDIC

Terms & Conditions

 

Accounts offered by American

Express National Bank. Member FDIC. Each depositor is insured to at least $250,000.

Learn More from FDIC.gov

*The Annual Percentage Yield (APY) as advertised is accurate as of . Interest rate and APY are subject to change at any time without notice before and after a High Yield Savings Account is opened.

 

For a CD account, rates are subject to change at any time without notice before the account is opened. Your rate will be fixed on the business day‡ we receive your completed application, provided we receive your deposit within 30 days after your application is approved. After a CD is opened, additional deposits to the account are not permitted. Early CD withdrawals may be subject to significant penalties which could cause you to lose some of your principal. Please see the Deposit Account Agreement for additional terms and conditions and Truth-in-Savings disclosures.

 

**The national average APY is accurate as of November 23, 2020, as published in the FDIC's Weekly National Rates and Rate Caps; average rate used is for deposits under $100,000.

 

†You may make up to nine (9) withdrawals or transfers out of your High Yield Savings Account during a monthly statement cycle. Read More in FAQs.

 

‡For purposes of transferring funds, business days are Monday through Friday, excluding holidays. Transfers can be initiated 24/7 via the website or phone, but any transfers initiated after 7:00 PM Eastern Time or on non-business days will begin to be processed on the next business day.

 

♢Calculations are estimates of expected interest earned. Actual results may vary, based on various factors such as leap years, timing of deposits, rounding, and variation in interest rates. The first recurring deposit is assumed to begin in the second period after any initial deposit.