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Quick and easy online Corporate Card program management

 

Benefit from online access to manage your Corporate Card program and take care of business.


Experience American Express @ Work1, a powerful online tool that helps give you more control over your Card program with less time and effort.

OVERVIEW

 

  • Simple, intuitive homepage and processes
  • Online application process with customized management approval process to fit your policies
  • Reporting interface that allows you to quickly find the exact reports you need
  • Card profile that enables you to view, update and manage an account using real-time information
  • Search capabilities to find a single Card Member or group of accounts
  • Access to multiple individuals with controlled permissions to ensure security
  • Help links that provide support and enable you to work more efficiently
  • Resource Center that provides helpful training, templates, support and information

Key features


Process applications – program administrator or employee-initiated & guarantee declines

Manage Card accounts – update Card information, cancel, suspend, manage limits and much more

Monitor Card Member activity – view billed and unbilled charges and process credit balance refunds

Manage your program – track status of account maintenance transactions, share program administrator responsibilities and view hierarchy of your Card program

Online payment services – view statements, schedule and pay online at individual or company level

American Express @ Work Program Management online functionality includes:

Apply for, Cancel, Suspend Cards 

 

  • Apply for a Card
  • BTA supplemental accounts
  • Non US citizens with a U.S.Corporate Card
  • Apply for Rush Cards (24-hour delivery)
  • Review a Card application
  • Suspend and reinstate Cards
  • Request Card replacement and advanced renewal within 10 months of expiry date
  • Manager approval routing
  • Receive instant account activation (Corporate Purchasing Card only)
  • Guarantee a declined application (Corporate Card only – employee initiated only)
  • Cancel Cards (submit up to 20 transactions simultaneously; cancel from a list of inactive Cards)
  • Access key maintenance (for issuing online applications)

View Charges 

 

  • View Card Member charges for all accounts, including centrally-billed accounts (such as the Business Travel Account)
  • Review approved/declined charges
  • Obtain full balance and aging information
  • Request a Credit Balance Refund 

Make Account Changes 

 

  • View hierarchy and perform transfers
  • Update control account information
  • Adjust weekly cash limits (if enrolled in Corporate Express Cash2) and monthly spending limits per Corporate Card (Corporate Card only)3
  • Adjust spending limits (permanent or temporary)
  • Update Card Member personal information
  • Change accounting information (submit up to 20 transactions simultaneously) 

Status Tracking 

 

  • Check the status of transactions submitted
  • Search status tracking
  • Designate a back-up Administrator to perform tasks within the system

Contact your American Express® Representative for more details and registration information.

Terms & Conditions

 

1Use of American Express @ Work ® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @ Work is available to all companies with an American Express Corporate Card program.

 

Enrollment is required. To enroll in @ Work please contact your American Express Representative or call 1-888-800-8564.

 

 

2The Corporate Express Cash program (the “Program”) allows employees to use their Corporate Card to withdraw up to a set amount of cash from participating ATM locations worldwide (visit www.amexatms.com to find the nearest ATM). The company and employee must be enrolled to use this feature. Cash withdrawal(s) will appear on the monthly statement. For each ATM withdrawal made under the Program, a fee of up to 5% of the amount of the cash withdrawal will be imposed for services provided, subject to applicable laws. For ATMs outside the United States, the applicable fee will be calculated after the dispensed cash amount is converted to U.S. Dollars. The ATM owner may charge additional fees for each transaction. Foreign Transaction and additional ATM fees may apply.

 

 

3When you request on behalf of your company that we apply a spending limit as described below on a Corporate Card Member on your company’s Corporate Card program, you agree to these terms. These terms supplement, and are incorporated by reference into, the terms of your Corporate Services Commercial Account Agreement. At your request, we may agree to apply a limit to the total dollar amount of purchases that are charged to the Corporate Card Members on your company’s program. If your company is enrolled in Corporate Express Cash, at your request, we may agree to apply a limit to the total dollar amount of withdrawals at ATMs, during each billing period or week – depending on what type of limits you set, that are made from one or more specified Corporate Card Members on your company’s program. If we agree to apply a limit, it is not a guarantee that the Card Member will be able to make purchases or ATM withdrawal up to the applicable limit. In applying any limit we may take in to account any credits (such as for returned merchandise or for payments), even if a credit relates to a purchase made by the Card Member. Spending Limits typically refresh within 24-48 hours after the request is processed. Any request that we change a limit may not be effective until a subsequent billing period. Any Charges (as defined below) made by the Card Member prior to the date during a billing period that we apply the limit will not be subject to the limit for that billing period. Because of systems or administrative considerations, arrangements with merchants, or for other business reasons, we may, but are not required to, treat some purchases and/or ATM withdrawals (collectively, Charges) as not being subject to any such limits. You agree to pay all Charges without regard to whether any Charges exceed a limit, and you agree that we are not liable to you or any other person when a limit is not applied to any Charges and/or when Charges are incurred and billed that exceed a limit. While we typically require merchants to obtain an authorization for purchases and submit final transaction documentation for payment in a timely manner, a limit may not apply or may be exceeded when a merchant does not obtain an authorization for any reason; when a merchant obtains an authorization for a partial amount of the final charge submitted to us for payment; or when such submissions are not submitted or processed at the same time that the authorization is obtained. Examples may include, but are not limited to: Charges made outside of the U.S., in duty-free stores, or on board airplanes or cruise vessels; international airline ticket purchases; vehicle rentals; lodging stays extended beyond original reservation period; certain mail order purchases; purchases billed on a recurring basis; purchases at gas stations; telecommunications charges, including charges incurred with calling cards; taxicab charges; security deposits; late, damage or other fees in connection with rentals; purchases billed in installments; restaurant tips and other gratuities; and Charges that occur before the end of billing period, if the Charge is posted to your Account after the Closing Date of that billing period. Any limit will not be applied to Charges for foreign currency or for travelers checks or gift checks obtained at a location other than an American Express Travel Service location or by telephone from us.

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